Overall Summary:
Provide customer service to patients at the front desk. Responsibilities include registering and confirming patient demographics in EPIC, verifying program eligibility, and collecting appropriate payments. Open appointment billing encounters, place with the medical chart, and notify the provider’s medical assistant when the patient is ready. Assist patients with appointment scheduling, information requests, and provide resource materials. Must be available to work a flexible schedule, including evenings and weekends.
Essential Responsibilities:
Under the general direction of the Front Desk Supervisor, the Front Desk Representative performs a variety of complex, professional, analytical, and confidential front desk services. Duties include:
Secondary Responsibilities:
Qualifications:
Required Education, Experience, Training:
Preferred Education, Experience, Training:
Certifications/Licenses:
Critical Success Factors:
Work Conditions:
Physical Demands:
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