Job Description

We are looking for Customer Service Representatives to join our client's team. In this role, you will provide exceptional customer support by addressing inquiries related to basic account issues, password resets and troubleshooting general website and access related problems.

This role requires being 100% onsite in Alexandria, Virginia on a shift basis and being able to be public trust security cleared.

We can only accept applications from US Citizens and Green Card holders.

Qualifications

• Customer Service Experience: At least one (1) year of customer service experience, including phone and/or email contact center experience, data entry, contact center problem logging, and use of Automatic Call Distribution (ACD) systems.
• Communication Skills: Strong listening and oral communication skills with the ability to interact professionally and courteously with customers.
• Technical Proficiency: Must be proficient in using web-based databases, software, and email platforms.
• Language Skills: Must be fluent in English (speaking, reading, and writing).
• Background Check: Must be able to pass a federal background investigation and obtain a Public Trust clearance.

Required Skills

Customer service experience, communication skills, background check.

Pay range and compensation package

$17.50 to $20.00 per hour

Equal Opportunity Statement:

We are committed to diversity and inclusivity.

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