Job Summary
The Software Trainer I is responsible for delivering high-quality software training programs focused on Intergy and eClinicalWorks (eCW) platforms to onboarding practices. This role plays a critical part in the success of implementation projects and ongoing user adoption through strategic training, workflow optimization, and go-live support. The Software Trainer I collaborates with the Implementation and Support Teams to ensure practices are effectively onboarded and supported throughout their transition.
Essential Job Functions
• Design, develop, and deliver comprehensive training programs, assembly and preparation of training manuals, courtesy materials, and handouts, for the Intergy and eCW platforms, tailored to various user roles (front office, clinical, administrative, etc.)
• Schedule and lead training sessions for onboarding new practices and employees, including remote and in-person formats, using learning principles and best practices.
• Collaborate with the Implementation team to evaluate client needs, assess workflow impacts, and design training approaches that support successful EHR/PM system adoption.
• Serve as subject matter expert (SME) for Intergy and eCW workflows, advising internal teams and clients on best practices and optimization strategies.
• Provide go-live and post-implementation support, including issue triaging, workflow reinforcement, and gathering user feedback.
• Contribute to the development and continuous improvement of training materials, documentation, and eLearning modules.
• Utilize Service Cloud to manage and respond to support tickets, ensuring timely and effective resolution.
• Oversee system access and configuration tasks such as creation/termination of practice management users, web users, and Femwell managed programs.
• Participate in cross-functional project planning meetings to provide training timelines, requirements, and resource needs.
• Maintain accurate records of training activities, feedback, and outcomes to inform reporting and improvement efforts.
*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.
Other Essential Tasks/Responsibilities/Abilities
• Must be consistent with Femwell’s core values.
• Excellent verbal and written communication skills.
• Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines and work under pressure. • Ability to manage and prioritize multiple projects and tasks efficiently.
• Must demonstrate commitment to high professional ethical standards and a diverse workplace.
• Must have excellent listening skills.
• Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
• Must maintain compliance with all personnel policies and procedures.
• Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
• Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.
Education, Experience, Skills, and Requirements
• Bachelor’s degree in education, healthcare administration, information systems, or related field preferred; or relevant years of experience.
• Minimum of 2 years of experience delivering training or support for healthcare software systems, preferably EHR/PM platforms such as Intergy or eCW.
• Strong presentation, communication, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and make informed decisions in a fast-paced environment.
• Hybrid rotation schedule and/or onsite as needed.
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