Job Description

Quality Technician

We are seeking a Quality Technician to support product complaint investigations and ensure timely, accurate reporting. This role involves hands-on troubleshooting, documentation, and support of continuous improvement initiatives in a regulated environment.

Responsibilities

• Troubleshoot electronic circuits and mechanical failures to determine root cause.
• Utilize lab equipment such as DMMs, oscilloscopes, microscopes, gauges, and custom fixtures.
• Document all investigation results in the electronic complaint system.
• Prepare, decontaminate, and manage returned products, including SAP transactions and physical scrapping.
• Review product records (DHR, risk assessments, labeling, etc.) for non-return complaints.
• Assist in developing and qualifying test methods, data sheets, and fixtures.
• Support lab maintenance and ensure calibration of equipment.
• Participate in continuous improvement projects and create change requests as needed.

Qualifications

• Associate’s degree or equivalent work experience.
• 1+ year in a related field; 2+ years in a failure analysis or quality lab preferred.
• Strong troubleshooting and documentation skills.
• Proficiency with Windows and MS Office; SAP experience a plus.
• Highly organized, detail-oriented, and quality-focused.
• Medical device industry experience preferred.

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