Information Technology Support Specialist Job at Premier Staffing Partners, Knoxville, TN

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  • Premier Staffing Partners
  • Knoxville, TN

Job Description

IT Support Specialist

Onsite • 1st Shift Monday - Friday

Location: Knoxville, TN

Type: W2 ongoing contract with potential to extend or hire

We’re seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who’s ready to learn, grow, and make a real impact.

You’ll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You’ll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided.

What You’ll Do

• Deliver first-level technical assistance to field users

• Troubleshoot hardware and software issues, including back-office computers and printers

• Review and document processes while monitoring performance metrics

• Stay current with IT support trends and emerging technologies

• Manage and respond to email requests for service

• Maintain strong communication, customer service, and a sense of urgency

• Handle a high-volume call environment with steady, consistent activity

• Participate in occasional special projects

What You Bring

• Associate's or Bachelor’s degree in IT, computer science, or related field

• Knowledge of computer hardware, software, and networking fundamentals

• Strong work ethic, positive attitude, and high energy

• Excellent communication and interpersonal skills

• Stable work history

• Desire to grow your technical skill set and career

This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

Job Tags

Ongoing contract, Monday to Friday, Day shift,

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