Job Description

Customer Service Representative (CSR)

Onsite | Columbia, SC

Are you a natural problem-solver with a passion for helping others? Our team in Columbia, SC is looking for a proactive and personable Customer Service Representative to join us onsite and provide exceptional support to our clients and internal teams.

✨ Why This Role Stands Out:

As a CSR, you’ll be the friendly voice and reliable support that customers depend on. This position is perfect for someone who enjoys fast-paced work, values accuracy, and takes pride in delivering top-notch service.

🔹 Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or in person
• Provide timely and professional assistance while resolving questions, concerns, or requests
• Maintain accurate customer records and update account information
• Process forms, applications, or requests with attention to detail
• Collaborate with team members and other departments to ensure seamless customer experiences
• Uphold company policies and confidentiality standards
• Identify opportunities to improve processes or elevate customer satisfaction

🔹 What We’re Looking For:

• Previous customer service, call center, or administrative experience preferred
• Strong communication skills and a customer-first mindset
• Ability to multitask, stay organized, and work efficiently in a dynamic environment
• Comfort with computer systems, data entry, and navigating multiple screens
• Positive attitude, reliability, and a team-oriented approach
• Someone who enjoys working onsite and engaging with both customers and colleagues

💼 Schedule & Work Environment:

This is an onsite role in Columbia, SC with consistent weekday hours. You’ll join a supportive team that values collaboration, professionalism, and continuous improvement.

🚀 Ready to Grow With Us?

If you’re looking for a place where you can contribute, grow, and build meaningful connections with customers, this could be the perfect opportunity. Apply today and take your next step as a CSR!

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