Project Systems Support Specialist
Track: Program Controls
We are seeking a detail-oriented Project Systems Support Specialist to support the Project Management Information System (PMIS) for a major NYC program. This role provides technical assistance, resolves system issues, manages user access, and ensures smooth day-to-day PMIS operations. Strong communication, responsiveness, and the ability to work independently and collaboratively are essential.
Key Responsibilities
• Troubleshoot and resolve PMIS support tickets, access issues, and user inquiries.
• Manage onboarding and offboarding, including account setup and permission assignments.
• Support audit processes, permission reviews, and user access reconciliations.
• Deliver PMIS training sessions and create/update user documentation.
• Coordinate with document control, facilities, and project teams on transmittals, workflows, and task management.
Preferred Skills
• Knowledge of project documentation workflows (RFIs, submittals, transmittals).
• Understanding of access control and user permissions.
• Strong communication and coordination abilities.
• Experience providing user training and documentation.
• Detail-oriented with the ability to manage multiple support tasks.
Qualifications
• Bachelor’s degree in Architecture, Engineering, Construction Management, Computer Science, or related field.
• 3+ years of experience in PMIS support, document control, or IT support.
Benefits
• 3 weeks PTO, 1 week sick leave, 10 federal holidays
• 401(k) with employer match, no vesting
• Health insurance coverage
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