Job Description

Position Summary

The Substance Use Disorder (SUD) Program Manager supports the Program Director in managing outpatient and intensive outpatient treatment programs. This role involves overseeing daily operations, supervising staff, coordinating with outside agencies, ensuring compliance with regulatory standards, and maintaining program sustainability.

Key Responsibilities

• Oversee daily operations of outpatient and intensive outpatient treatment programs.
• Supervise and coordinate staff, interns, and volunteers, including recruitment, onboarding, scheduling, and performance evaluations.
• Provide leadership, training, and ongoing professional development for program staff.
• Monitor client intakes, assessments, treatment planning, counseling sessions, and progress tracking.
• Facilitate group, individual, and family counseling sessions as needed.
• Ensure compliance with all state, federal, and local regulations, including licensing, certification, and funding requirements.
• Maintain program certifications and manage required recertification processes.
• Prepare for and oversee program audits, surveys, and compliance reviews.
• Ensure accurate, timely documentation of client activities, progress notes, treatment plans, and external reports.
• Oversee billing and revenue cycle management, ensuring timely claims submission and financial accuracy.
• Track financial performance and assist with program sustainability strategies.
• Develop and deliver culturally relevant educational materials and prevention/recovery curricula.
• Lead outreach activities and maintain partnerships with referral sources and community organizations.
• Serve as a liaison with external partners such as probation, parole, and other community-based agencies.
• Participate in program evaluation, quality assurance, and continuous improvement efforts.
• Perform additional administrative duties as assigned by the Program Director.

Qualifications

• Certified Substance Use Disorder (SUD) Counselor with Clinical Supervision credential (or equivalent).
• Minimum five years of experience in human services or substance abuse treatment, including program management and supervisory experience.
• Strong knowledge of recovery processes, including twelve-step programs and evidence-based approaches.
• Experience with case management, curriculum development, and observed drug/alcohol testing.
• Familiarity with billing procedures and compliance standards for SUD programs.
• Proficiency with Microsoft Office and electronic health record systems.
• Strong leadership, organizational, and communication skills.
• Ability to work independently and collaboratively in a community-based environment.

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