Sr. UX Designer Job at PTR Global, Fort Worth, TX

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  • PTR Global
  • Fort Worth, TX

Job Description

Senior UX Designer

Digital Customer Experience

About the Role

We are seeking a Senior UX Designer to join a multidisciplinary Digital Customer Experience team focused on creating intuitive, scalable digital experiences for both customer- and employee-facing products.

In this role, you’ll work within a cross-functional Agile team , influencing product and design decisions from early concept through delivery. Depending on organizational needs, this role may sit within Product-focused delivery teams or Design Operations , helping scale standards, processes, and systems across the enterprise.

You’ll leverage your expertise in interaction design, visual design, information architecture, user research, and UX strategy to deliver thoughtful, data-informed experiences that balance user needs and business goals.

Why You’ll Love This Job

  • Work on high-impact digital products used at scale
  • Influence outcomes by owning UX initiatives end to end
  • Collaborate closely with Product, Engineering, and Design partners
  • Apply a broad UX skill set across research, strategy, and execution
  • Mentor other designers and help shape design standards and practices
  • Opportunity to work in both Product and Design Operations environments

What You’ll Do

  • Influence product decisions using UX best practices, design principles, and research insights
  • Partner with Engineering to design solutions that are effective, efficient, and feasible
  • Collect, analyze, synthesize, and act on user feedback to evolve UX deliverables
  • Clearly present design work and rationale using strong storytelling and presentation skills
  • Provide regular status updates, risks, and dependencies using project management tools
  • Communicate effectively with cross-functional team members to drive progress
  • Design visual styles, interaction patterns, and flows aligned with design systems and standards
  • Create conceptual diagrams, wireframes, high-fidelity mockups, and interactive prototypes
  • Apply systems thinking and strong information architecture to complex experiences
  • Define research strategies tied to outcomes; develop usability test plans, scripts, and scenarios
  • Conduct research using methods such as heuristic reviews, user interviews, and moderated/unmoderated testing
  • Regularly formulate and test hypotheses throughout design iterations
  • Lead end-to-end UX design processes , from ideation through implementation
  • Mentor and guide other designers to foster growth and collaboration
  • Ensure designs are responsive, adaptive, and accessible across desktop and mobile platforms

Minimum Qualifications

Education & Experience

  • Bachelor’s degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences, or a related field (or equivalent experience)
  • 3+ years of experience as a UX practitioner (UX Design, Interaction Design, or similar)
  • Experience working closely with Engineers in an Agile environment from concept through implementation
  • Proven ability to collaborate across disciplines, product lines, geographies, and time zones
  • Experience with remote unmoderated and moderated usability testing platforms
  • Hands-on experience designing responsive, adaptive, and accessible experiences
  • Experience designing for mobile (iOS & Android), web, and desktop applications

Preferred Qualifications

  • Master’s degree in a related discipline or equivalent experience
  • 5+ years of UX design experience
  • Experience with accessibility standards (WCAG 2.0 AA), localization, and inclusive design
  • Ability to adopt, contribute to, and advocate for design systems and design standardization
  • Experience working in both Product-focused and Design Operations environments

Skills, Tools & Competencies

  • Proficiency in modern design and prototyping tools (Figma, Adobe CC, etc.)
  • Working knowledge of HTML, CSS, JavaScript , and front-end development concepts
  • Strong analytical and problem-solving skills for complex systems and workflows
  • Excellent organizational skills; ability to structure and label complex flows and wireframes
  • Ability to manage multiple concurrent projects and communicate with technical and non-technical stakeholders
  • Deep understanding of qualitative and quantitative research methods
  • Strong grasp of user-centered design principles and current web/app design trends
  • Familiarity with emerging technologies such as generative AI and spatial computing
  • Proficiency with project management tools (Jira, Rally, Aha!, etc.)
  • Strong storytelling and presentation skills to articulate design decisions and tradeoffs

Job Tags

Remote work,

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