Job Title:
ServiceNow Solution Architect (HRSD,ITSM)
Must Have Technical/Functional Skills
Experience:
• Typically requires 8-10+ years of experience with ServiceNow, with a focus on ITSM, HRSD, and/or ITOM modules.
• Experience with ServiceNow modules HRSD , WSD ( Workplace Service Delivery ) , Source to Pay modules
• Experience with scripting, business rules, UI policies, and other ServiceNow customization features.
• Experience with CMDB/CSDM, Discovery, and Service Mapping.
• Experience with ServiceNow integrations with third-party systems.
• Experience with ITIL principles and best practices.
Experience as a Senior Solution Architect with HRSD/WSD /ITSM
• Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.
• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
• Gathering Business services and associated application services list and details from client team.
• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
• Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management
• Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
• Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Expertise in Custom module implementations.
• Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
Roles & Responsibilities
ServiceNow Expertise:
Strong understanding of ServiceNow platform, modules (HRSD, ITOM, ITSM), and functionalities.
Scripting and Programming:
Proficiency in ServiceNow scripting languages (JavaScript, Jelly scripting, Angular JS).
ITIL and Process Knowledge:
Familiarity with ITIL principles and best practices for IT service management.
CMDB and CSDM:
Experience with CMDB (Configuration Management Database) and CSDM (Configuration Services Database).
Integration Experience:
Hands-on experience with ServiceNow integrations, including third-party systems and MID Servers.
Problem Solving and Analytical Skills:
Ability to diagnose issues, identify root causes, and develop effective solutions.
Communication and Collaboration:
Strong communication and interpersonal skills for effective collaboration with various stakeholders.
Technical Documentation:
Ability to prepare clear and concise technical documentation.
Generic Managerial Skills
• Create and execute development plans as appropriate to meet changing needs and requirements.
• Good Communication and presentation skills, Client handling
• Thought leadership – Steer the team towards success by creating a trust environment.
• Good at creating required information for Reporting and Dashboards
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