Job Description

The Software Implementation Project Coordinator plays a critical role onboarding McLeod Software solutions. This role will manage the execution of customer implementation projects by maintaining project scope and ensuring coordination between internal and external customers.

Responsibilities

• Manages implementation projects for New Business and Upgrade customers.
• Creates project timelines and deliverables.
• Interfaces internally and externally to get projects completed.
• Monitors and communicates project risks and successes.
• Provides exceptional customer service experience to our customers.
• Occasionally works after hours/weekends.
• Periodic overnight travel may be involved.

Competencies

• Ability to learn McLeod Software and internal systems.
• Strong organizational and prioritization skills.
• Ability to effectively communicate complex IT concepts.

Education/Experience

• Bachelor’s degree or a mix of demonstrated experience working with technology support, customer service and/or internships, academic projects
• Experience providing customers with software support, preferred.
• Experience building relationships in an external customer-facing role preferred.
• Intermediate knowledge of Microsoft Office Suite
• Experience with Project Management tools (i.e., Jira, Trello, Microsoft Project, etc.) preferred

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 600 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.

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