Job Description

A dynamic, rapidly growing contractor in the Commercial Roofing industry is seeking a leader for their Norfolk/Virginia Beach area service operations. This key position is responsible for overseeing the small but growing service team, supporting sales efforts, ensuring exceptional customer service, and maintaining strong relationships with clients and third-party vendors. The ideal candidate will be committed to delivering high-quality work, driving customer satisfaction, and fostering repeat business through proactive service and team leadership. If you aren't currently a Service Manager or Service Sales Leader, however currently work as a Senior Service Coordinator or Assistant Service Sales Manager with a desire to advance your career, this position will align well with your career aspirations.

Duties/Responsibilities:

• Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
• Supporting service sales and growth strategy.
• Adhere to service department quality control standards.
• Work with other members of the leadership team to drive overall business strategy.
• Building the team to support financial and performance objectives.
• Implement software and IT initiatives.
• Set clear goals and objectives for the team.
• P&L responsibility for the Service Department.
• Lead revenue growth strategy and execution.
• Maintain awareness of market and industry trends.
• Performs other related duties as assigned.

Required Skills/Abilities:

• 5+ years’ experience in commercial roofing (production or service)
• OSHA 10
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

Preferred Skills/Abilities:

• Forklift License
• Manufacturer Training
• Manlift Training
• Rigging Certification
• CERTA
• Software including Microsoft Suite, Procore, Salesforce, and The Edge
• OSHA 30
• Crane CCL

Education and Experience:

• High School Diploma / GED
• Experience in fleet maintenance preferred.
• Driver’s License Required / CDL preferred

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift up to 50 pounds at a time.
• Carry and climb a ladder.

Compensation & Benefits:

• Competitive salary plus bonus
• Comprehensive benefits package including:
• Health, vision, and dental insurance
• Paid Time Off (PTO)
• 401(k) with company match
• Company vehicle and gas card

Join the team and build your career with one of the fastest-growing commercial roofing companies in the region!

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