Service Designer - Customer Support Job at Motion Recruitment, Plano, TX

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  • Motion Recruitment
  • Plano, TX

Job Description

Senior Service Designer / IT Infrastructure / Hybrid / Plano, TX

Our client is a VAR with branches across the US and Internationally. Based out of Plano, TX, they are looking to hire a Senior Service Designer on a Contract-to-Hire basis.

The Senior Service Designer is going to be a core member of the Services Pursuit team. Service Designer has a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), such as delivery methodology, cost drivers, supporting / enabling technologies, etc. The Senior Service Designer is responsible for the assessment of customer requirements, development of service design, cost calculation, and non-complex pricing for Services solutions.

Contract Duration: 6-Month Contract-to-Hire

Required Skills & Experience

  • Strong experience pricing large, complex IT Infrastructure projects
  • Good service understanding of IT Services (Workplace, Data center, Networking & Unified Communications or Cross-functional),
  • Good understanding of the IT outsourcing market & competition
  • Commercial capability in a business focused IT environment

Desired Skills & Experience

  • Ability to build relationships primarily with internal stakeholders and ISP’s
  • Analytical and risk aware approach
  • Personal flexibility & willingness to travel.
  • Managing and minimizing risks to bid deliverables and ensuring we always have the customer and customer deliverables in mind

What You Will Be Doing

Tech Breakdown

  • Service Design

Daily Responsibilities

  • Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue\
  • Support of customer specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance
  • Working closely and collaboratively with the Solution Manager, assisting with the development of the solution/design (technical, operational, commercial)
  • Creates costing for developed service across the entire Services area

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Job Tags

Full time, Contract work, Temporary work, Flexible hours,

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