Job Description

Job Summary:

This role is responsible for overseeing all warehouse operations, ensuring efficient inventory management, safety compliance, and seamless coordination with internal and external stakeholders. The Senior Warehouse Manager will lead a team to optimize warehouse processes, reduce operational costs, and maintain high standards of accuracy and productivity.

Responsibilities

Warehouse Operations Management:

• Oversee daily warehouse operations across company-owned and third-party warehouses, including receiving, storage, picking, packing, and shipping.
• Ensure compliance with safety regulations and maintain a clean, organized, and hazard-free work environment.
• Implement and monitor KPIs to measure warehouse performance and efficiency.

Inventory Control:

• Manage inventory accuracy through regular cycle counts, audits, and reconciliation.
• Optimize space utilization and layout design to improve workflow and reduce handling costs.
• Coordinate with procurement and demanded planning teams to align inventory levels with demand forecasts.

Team Leadership:

• Lead, train, and mentor warehouse staff to ensure high performance and adherence to company policies.
• Schedule shifts, assign tasks, and monitor productivity to meet operational goals.
• Foster a collaborative and safety-conscious work culture.

Process Optimization:

• Continuously evaluate and improve warehouse processes to enhance efficiency and reduce operational costs.
• Implement automation tools or warehouse management systems (WMS) to streamline operations.
• Analyze data to identify trends and propose actionable improvements.

Stakeholder Coordination:

• Collaborate with logistics, procurement, and customer service teams to ensure timely order fulfillment.
• Liaise with external partners (e.g., carriers, suppliers) to resolve shipping delays or quality issues.
• Provide regular reports to senior management on warehouse performance and challenges.

Compliance & Risk Management:

• Ensure adherence to local, state, and federal regulations (e.g., OSHA, DOT).
• Develop contingency plans for disruptions in supply chain or warehouse operations.

Qualifications

• 5+ years of progressive experience in warehouse management, including at least 2 years in a leadership role.
• Proven track record in managing large-scale warehouse operations and teams.
• Proficiency in warehouse management systems (WMS) and ERP software (e.g., SAP, Oracle).
• Hands-on experience with warehouse equipment, including pallet jacks and high-reach forklifts (valid certification required).
• Bilingual in English and Mandarin Chinese.
• Strong analytical skills with experience in data-driven decision-making.
• Excellent leadership, communication, and conflict-resolution skills.
• Knowledge of lean management principles and process improvement methodologies.
• Ability to work under pressure and meet tight deadlines in a fast-paced environment.

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