Senior Resident Manager Job at The Moinian Group, New York, NY

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  • The Moinian Group
  • New York, NY

Job Description

Property Management company based in Manhattan is looking for a highly skilled, experienced, hands-on, energetic and detail-oriented Senior Resident Manager for its flagship location; a luxurious, high-traffic and fully occupied residential property of 1200 units.

The successful candidate must have a successful track record of managing a large team of on-site employees, driving results, working effectively and efficiently with employees and vendors, be proficient in problem solving, and interacting with property residents always providing luxury, class-A service.

Strong organization, communication (written and verbal), and excellent computer skills are a must.

This role offers an on-site unit for the incumbent in which to live.

Duties and responsibilities include, but are not limited, to the following:

Team Management

  • Hire, train, and supervise large teams for Concierge, maintenance, porters, security and 3rd party contractors as needed.
  • Process property payroll.
  • Responsible for performance management, including union management employees, compliance with all policies and procedures and training of all direct reports.
  • Organize, monitor and assess the workflow of all supervised staff.
  • Assure that staffing aligns to agreed qualifications
  • Ensure proper staffing levels are within budget.
  • Lead by example, coach and drive team performance to the highest standards of service, maintenance response time and resolution.
  • Lead, manage, and coordinate with the Maintenance, Concierge and Property Management teams to process, schedule and resolve all maintenance requests within 24 hours of receipt.

Vendor Management

  • Manage and lead negotiation of service contracts to achieve highest levels of performance at competitive pricing in compliance with the company’s policies and procedures.
  • Oversee vendors and work executed and ensure work is performed to agreed terms.
  • Manage external vendors, contractors and consultants as required by the company. Follow agreed processes and procedures to procure contract services, follow all on-boarding requirements and maintain contracts.
  • Maintain excellent vendor relationships.
  • Obtain vendor bids as needed.

Licenses, Permits, Documentation

  • Maintain documentation of as-builts, operating manuals, maintenance, standard operating and emergency procedures.
  • Identify gaps and develop documentation in accordance to requirements.
  • Assure that all required licenses, permits and certificates are maintained, available and current for the property, equipment and personnel.

Operations, Building Systems and Unit Management

  • Determine supply needs and place orders
  • Prepare units and coordinate tenant move-ins and move-outs according to company policy
  • Prepare team schedule to cover all business needs
  • Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.
  • Highest level of customer service and interpersonal skills is a must
  • Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.

General/Administrative

  • Financial and operational reporting; assist with budget preparation and ensure budgets are met.
  • Invoice processing and accounts payable oversight

Construction/Maintenance

  • Preparation and review of renovation contracts
  • Manage all ongoing renovation projects (tracking progress, budget, and monitoring changes to original scope of work)
  • Renovations and Capital Improvement project coordination
  • Perform daily walkthroughs and inspections to review ongoing work and responsible of general condition of property.
  • Compliance and violation management

Position Requirements

  • 10+ years’ experience as a live-in Resident Manager.
  • Strong MS Office skills (emphasis on Word/Excel)
  • Team Management experience
  • Extensive knowledge and experience using Yardi Voyager
  • Onsite human resource experience – process and on-board new hire, prior experience with union employee benefits and management, and payroll.
  • Sharp eye for detail and a relentless pursuit for excellence
  • Strong multi-tasking skills
  • Exceptional customer service and communication skills
  • Strong organizational skills

Ability to remain calm and thrive under pressure in a fast-paced environment

Job Tags

Contract work, For contractors, Live in,

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