Job Description

SO, WHAT'S THE STORY?

At Dr. Martens, we are more than just a premium footwear brand – we are an icon of self-expression, and individuality. We put a bounce in the step of the world’s odds ones out and authentically champion our moments of difference. With a legacy spanning over 65 years, our unique mix of bold style and premium craftsmanship resonates deeply with individuals who seek more than just a product – they seek a piece of culture. We want people to do their lives’ best work whilst at Dr Martens, creating an inspiring environment, with moments of joy.

The Americas is experiencing rapid growth, and with it comes the opportunity to scale smarter, work more efficiently, and stay relentlessly people focused. That’s where you come in. As our Senior HRIS Analyst for the Americas region, you’ll be at the forefront of transforming how we manage and enhance our employee experience through technology. This isn’t just a systems role—it’s a strategic function with real impact on how we operate locally and globally.

You’ll be joining a collaborative, forward-thinking People team that’s driving innovation across HR, Payroll, and Tech. Together, we’re building a future-proof foundation for our workforce—one where digital tools empower people, data drives decisions, and systems just work. If you’re ready to bring precision, problem-solving, and a passion for HR tech to a brand, this could be your next step.

THE GIG

The Senior HRIS Analyst, Americas plays a pivotal role in delivering on that promise. You won’t just be maintaining a system; you’ll be building the digital backbone that powers how we support, develop, and grow our people. From global operations to on-the-ground teams, your work will fuel smarter decisions, faster processes, and a better experience for every employee.

Your mission is to own and optimize Dayforce, our global HR system. You’ll be the go-to expert for configuration, continuous improvement, and system strategy—translating business needs into scalable, tech-driven solutions in our region. Whether it’s rolling out new features, troubleshooting complex issues, or creating clean, actionable reports, your impact will be felt across the organization.

HRIS Administration & Maintenance

• Act as the primary system administrator and trusted expert for Dayforce in the Americas region.
• Lead the configuration, maintenance, and continuous enhancement of key modules—HR, Payroll, Benefits, and Workforce Management.
• Partner with stakeholders to gather requirements, propose solution designs, test changes, and lead successful implementations.
• Own or support upgrades and feature releases—identifying risks, conducting thorough testing, and ensuring smooth rollout within the region.
• Serve as the point of contact for external vendors and Dayforce, assisting in integration, testing, maintenance and resolutions as needed.
• Lead on troubleshooting integration issues with HR Operations, Payroll, Tech, and beyond.
• Manage and resolve system issues, working directly with Dayforce support and tracking requests through ServiceNow.
• Partner with the People Data Lead in maintaining system integrity through regular audits and validation processes.
• Identify and implement opportunities for process improvements and automation to increase system efficiency and user experience.

Project Support

• Serve as a Dayforce subject matter expert on global and regional HRIS projects.
• Lead or support the implementation of new modules and functionality that support our evolving HR strategy.

Reporting & Analytics

• Design and deliver custom reports and dashboards in Dayforce, enabling data-led decision making across the business.
• Collaborate with business partners to interpret insights and support strategic people planning.

Training & Support

• Create and maintain engaging user documentation, training materials, and “how-to” guides.
• Deliver effective training sessions to HR users and people managers—building confidence and capability across the system.

Compliance & Governance

• Ensure data privacy, payroll, and HR compliance across system processes and updates.
• Stay current on Dayforce functionality and HR tech trends, ensuring we’re always one step ahead.

Collaboration & Stakeholder Engagement

• Build strong, trusting relationships with teams across HR Operations, Payroll, Tech, and beyond.
• Communicate clearly and confidently with stakeholders at all levels—translating complex issues into practical, people-focused solutions.
• Bring a thoughtful, analytical approach to every request—validating needs, identifying gaps, and challenging assumptions when needed.
• Embrace a collaborative spirit and pitch in wherever needed—because at Dr. Martens, we do things together.

THE STUFF THAT SETS YOU APART

We’re looking for someone who’s not just great with systems—but someone who sees HR tech to empower people, drive change, and make things work better.

• Deep expertise in HRIS systems—especially as an administrator or power user of Dayforce, across modules like HR, Payroll, Benefits, and Workforce Management.
• Experience with system configuration, testing, and troubleshooting, with a knack for turning problems into opportunities.
• Ability to translate business needs into smart, user-friendly system solutions—you speak both tech and people.
• Hands-on experience with reporting and dashboards in Dayforce or similar platforms—data fluency is key.
• Strong knowledge of HR processes and best practices—especially in global environments.
• Familiarity with compliance requirements related to HR data, payroll regulations, and system security.
• Experience managing tickets and requests via tools like ServiceNow—you keep issues moving and stakeholders informed.
• And just as important, you are:
• A natural collaborator who builds strong relationships across HR, Tech, and business teams.
• Curious and constantly learning—excited to keep up with system changes, industry trends, and new functionality.
• Bold enough to challenge assumptions, yet thoughtful enough to do it with respect and data to back you up.
• A problem-solver who brings structure, calm, and clarity to complex situations.
• Comfortable working in a fast-growing, ever-evolving company that encourages ideas, autonomy, and action.
• Passionate about building inclusive, empowering digital tools that make a difference for real people.
• International/domestic travel required, 5% of travel.
• Ability to work at a standard computer set up 40+ hours per week, with or without accommodations.

At Dr. Martens, we live and breathe our 3 core values —they’re at the heart of who we are. They never stand-alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE. Our values also underpin the DM Way, our behavioral framework, which describes the 8 factors that drive success for our people.

Your technical capability will go hand in hand with our DM Way success factors:

• Develop: build on your strengths and superpowers while stepping outside your comfort zone to encourage growth and development – both for yourself and your colleagues.
• Lead: set individual performance and development goals linked to our business strategy. Maintaining motivation, supporting others and embodying our purpose and values.
• Explore: understand the consumer impact of your role, connect with other teams, and see the bigger picture within DM.
• Invent: challenge conventions, respecting DM's heritage while offering practical improvement suggestions and ideas.
• Connect: contributes to positive team energy by valuing diverse perspectives, promoting open dialogue, and building strong relationships within and beyond the team.
• Influence: share ideas confidently, listen empathetically, and adapt approach to resonate with others, bringing positivity and strong communication skills to inspire enthusiasm.
• Drive: embody pride in our brand, proactively seek improvement, and deliver on promises with integrity. Show initiative, resilience, and a commitment to continuous improvement.
• Organize: prioritize demands, manage time effectively, and identify opportunities for improvement.

WHAT'S IN IT FOR YOU?

• Welcome to the brand pair of Docs
• Employee discount of 65% off footwear and 50% on accessories
• Early Friday finish in the summertime
• Amazing Portland based office & rooftop
• Hybrid work schedule
• Affordable & comprehensive Medical, Dental & Vision packages
• Our Employee Assistance Program – for when times might get tough
• 401(k) Pre-Tax and Roth Retirement savings plans
• DM Foundation, supporting and empowering our communities around the world
• Paid volunteer hours

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at jobs@drmartens.com and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to authentically speak to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community .

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