Job Description

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Description:

We are seeking a skilled and proactive Delivery Engineer to join our IT Platform team. As a Delivery Engineer, you will be responsible for ensuring the successful delivery, deployment, and integration of IT platform solutions, aligning them with business needs and technical specifications. The role involves managing the end-to-end deployment process, troubleshooting issues, and collaborating with cross-functional teams to implement robust platform solutions. The ideal candidate will possess a strong background in systems engineering, cloud technologies, and automation, with a focus on delivering scalable and high-performance IT infrastructure.

Key Responsibilities:

Platform Delivery and Deployment:

• Coordinate and execute the delivery of IT platform solutions, ensuring smooth implementation in production environments.
• Manage end-to-end deployment processes, including configuration, testing, and integration of software and infrastructure solutions.
• Collaborate with stakeholders to define deployment requirements and ensure all technical and operational needs are met.

Platform Integration and Automation:

• Integrate new platform components with existing infrastructure, ensuring seamless interoperability and performance optimization.
• Automate routine delivery and deployment tasks to increase efficiency and minimize manual interventions.
• Utilize tools such as CI/CD pipelines, infrastructure as code (IaC), and automation platforms to streamline delivery processes.

Collaboration with Development and Operations Teams:

• Work closely with development teams to understand platform requirements and ensure that solutions are deployed efficiently and effectively.
• Collaborate with operations teams to ensure that platform deployments are stable, scalable, and meet performance targets.
• Serve as a technical liaison between development, operations, and other cross-functional teams to ensure alignment across the delivery lifecycle.

Troubleshooting and Issue Resolution:

• Identify, troubleshoot, and resolve issues during the delivery and deployment of platform solutions.
• Conduct root cause analysis of delivery failures and work with teams to implement preventive measures.
• Provide ongoing support for platform deployments, ensuring stability and performance post-deployment.

Documentation and Reporting:

• Maintain detailed documentation of deployment procedures, configuration settings, and troubleshooting steps.
• Create deployment reports and provide regular updates on platform delivery status, including risk assessments and mitigation plans.
• Develop and maintain knowledge base articles to aid in future deployments and team knowledge sharing.

Performance Monitoring and Optimization:

• Monitor the performance of deployed platforms, ensuring that they meet defined SLAs and performance standards.
• Analyze performance metrics and recommend optimizations to improve the efficiency and reliability of platform solutions.
• Implement monitoring tools and dashboards to provide real-time visibility into platform health and delivery success.

Security and Compliance:

• Ensure that all platform deliveries are compliant with security policies, data protection regulations, and industry standards.
• Work with the security team to implement and maintain platform security best practices during deployment and post-deployment phases.
• Conduct security assessments and audits as part of the deployment process.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 3-5 years of experience in IT platform engineering, systems administration, or a similar role.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
• Experience with deployment automation tools and CI/CD pipelines (e.g., Jenkins, GitLab, Terraform).
• Familiarity with infrastructure as code (IaC) and configuration management tools (e.g., Ansible, Puppet, Chef).
• Proficient in scripting and automation languages (e.g., Python, PowerShell, Bash).
• Strong troubleshooting and problem-solving skills with a proactive and analytical mindset.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.

Preferred Skills:

• Experience with DevOps practices and tools.
• Knowledge of networking, load balancing, and database technologies.
• Experience in platform performance tuning and optimization.
• Familiarity with security practices and compliance frameworks such as ISO 27001, SOC 2, and GDPR.
• Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Professional Engineer are a plus.

Annual Salary Range: $125,000-$150,000/year, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

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