Job Description

Be part of a growing, Employee-Owned Business!

Company Overview

As Wellness experts since 2003, Hot Tubs of Tennessee (Formerly Hot Spring Spas of Music City) is your go-to destination for high-quality spa products in Tennessee. We pride ourselves on delivering exceptional customer service and ensuring that every item we provide meets our customers' needs for relaxation and wellness.

Summary

Hot Tubs Of Tennessee is hiring for Sales Professionals in Middle Tennessee. Ideal candidates should have big ticket retail sales with lead follow-up and successful closing experience.

Position Overview: We are seeking a motivated and experienced Big Ticket Retail Sales Professional to join our team. This role is crucial for driving high-value product sales, primarily in categories such as furniture, electronics, home appliances, or luxury goods. The successful candidate will be responsible for engaging with customers, understanding their needs, providing expert product recommendations, and managing the sales process from initial contact to post-sale follow-up. Please note: This position is not remote. Candidates should be within driving distance to Middle Tennessee locations in Franklin, Lebanon and/or Murfreesboro.

Key Responsibilities:

• Sales Generation
• Drive sales of high-value products (big ticket items) through direct customer interaction in a retail environment.
• Understand customer needs and recommend appropriate solutions that align with their preferences, budget, and lifestyle.
• Deliver outstanding customer service to build strong relationships and ensure customer satisfaction.
• Achieve or exceed individual sales targets, contributing to the store's overall sales goals.
• Lead Management & Follow-Up:
• Follow up with leads generated from various sources, including in-store inquiries, online forms, and marketing campaigns.
• Proactively reach out to potential customers through phone calls, emails, and other communication methods to nurture relationships and convert leads into sales.
• Track lead activity, set follow-up reminders, and maintain an organized record of all lead interactions using CRM systems or sales tracking tools.
• Provide ongoing communication to leads, answering questions, offering promotions, and assisting with product selections until a sale is closed.
• Customer Experience:
• Provide a personalized shopping experience, ensuring customers feel valued and well-informed throughout their journey.
• Assist with product demonstrations, explain product features, and offer expert advice to address customer concerns or objections.
• Manage the post-sale experience, ensuring that products are delivered on time and customers have any needed assistance after purchase.
• Product Knowledge & Training:
• Stay up-to-date on the latest product offerings, features, and market trends in the retail sector to provide accurate and relevant information to customers.
• Attend training sessions and team meetings to continuously improve sales techniques, product knowledge, and customer service skills.
• Administrative & Reporting:
• Maintain accurate records of sales and lead interactions, and provide regular updates to management regarding performance and lead progress.
• Process transactions accurately and efficiently, ensuring that all sales paperwork is completed correctly.

Qualifications:

• Experience: 1+ years of experience in retail sales, preferably in big ticket or high-value product sales.
• Sales Skills: Proven ability to drive sales, work with leads, and close high-value transactions.
• Customer Service: Exceptional interpersonal and communication skills, with a passion for delivering a superior customer experience.
• CRM & Technology: Familiarity with CRM software or sales tracking tools to manage leads and follow-up processes.
• Problem Solving: Strong negotiation and problem-solving skills to address customer concerns and overcome objections.
• Team Player: Ability to work well with others, supporting colleagues and contributing to a positive work environment.
• Available to work peak times such as weekends and some holidays.

Desired Attributes:

• Self-motivated and goal-oriented.
• Strong attention to detail and organizational skills.
• Comfortable in a fast-paced environment.
• Ability to handle multiple leads and sales processes simultaneously.

Compensation and Benefits:

• Base salary plus commission (based on sales performance).
• Additional incentives for exceeding sales targets and lead conversion rates.
• Company paid life insurance
• Paid Time Off
• Medical, Dental, vision insurance.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you're passionate about helping others find their perfect relaxation solution, we invite you to apply today and become part of our dedicated team at Hot Tubs of Tennessee! Please send resumes or questions to Heather@hottubsoftennessee.com .

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 100% Employee-Owned

Compensation Package:

• Bonus opportunities
• Hourly rate with Commission pay

Schedule:

• 8 hour shift

Work Location: In person

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