Job Description

ROLES AND RESPONSIBILITIES

The role of Roswell Sales Manager (RSM) involves overseeing the Roswell Assistant Manager and the Roswell sales team with a focus on achieving sales goals and fostering team growth. This position demands a balance of leadership, sales expertise, and customer service to drive both team success and personal growth in a fast-paced luxury retail environment.

• Collaborate with and report to the Brown & Company Sales Manager
• Support, challenge, and mentor the Assistant Manager and sales team both as a group and as individuals
• Help sales team cultivate strategies to close sales, solve challenges, and manage conflicts with colleagues and clients
• Ensure the team meets or exceeds sales quotas regularly
• Supervise, guide, and provide feedback to the Assistant Manager and sales team
• Maintain a clean and organized store environment
• Build strong relationships with both new and existing clients
• Track sales associates’ progress toward monthly and annual goals
• Participate in sales meetings and trainings to monitor team development
• Ensure the store is well-stocked and products are displayed properly
• Collaborate with the service department to foster teamwork between sales and service teams
• Assist the inventory team when required
• Handle administrative tasks such as approving time off and overseeing the Assistant Manager in creating weekly schedules to ensure adequate sales floor coverage
• Conduct one-on-one meetings with the Assistant Manager for individual development
• Train the team on the Point of Sale (POS) and service systems, ensuring proficiency
• Oversee daily operations, including opening and closing, and ensuring safety protocols are followed

PREFERRED SKILLS

• Strong knowledge of sales management
• Excellent communication skills
• Confidence and ability to train and develop others
• Leadership and motivational abilities
• Strong organizational skills
• Creative problem solving that benefits the company and the client

REQUIRED QUALIFICATIONS

• Ability to work retail store hours, including nights, weekends, and holidays
• Experience in fine jewelry, hospitality, or luxury sales.
• Flexibility to handle various tasks as business needs change
• Authorization to work in the United States
• Proficiency with company POS systems

Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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