Job Description

Title : Health Plan Specialist

Location : 100% Remote | Candidates must reside within the following states: WI, MO, NE, SD, ND, IA, TX, KS, IL, OK

Job Type : Contract (12 months)

Compensation : $21.00 per hour + $1 shift differential (shifts ending at or after 6:30pm)

Industry: Health Insurance

Schedule:

• Shift Requirements: Candidates must be open to working any shift between: 8:00am–9:00pm CST , Monday–Friday
• Training: 8am – 4:30pm CST (first 4-6 weeks)

Internet Speed Requirements

• Note: Computer/Equipment will be provided, computer must be hardwired connected by an ethernet cable. Internet Speed Test Requirements will be requested.
• Contractors will test their internet by opening a browser and visiting . Then select “BEGIN TEST
• Upload speed: Minimum of 5+ Mbps
• Download speed: Minimum of 25+ Mbps
• Ping : Must be less than 100MS

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Key Responsibilities

• Collaborate with internal teams to ensure seamless service delivery.
• Demonstrate empathy, professionalism, and a customer-first mindset in every interaction.
• Utilize online tools and multiple applications to efficiently resolve member concerns.
• Maintain ownership of each case from start to finish, ensuring complete documentation and follow-through.
• Assist members with benefit inquiries, enrollment questions, and issue resolution.
• Handle 100% inbound customer service calls (approximately 50–70 calls/day during peak season).

Qualifications

Required Qualifications

• 2+ years of customer service experience in a healthcare related setting
• 1+ year of Health Insurance experience, prior experience in a healthcare or insurance-related customer service role.
• Medicare knowledge
• Ability to explain complex information in a clear and empathetic manner.
• Excellent communication, critical thinking, and problem-solving skills.
• Strong attendance record and reliability.
• Familiarity with CRM or call center software platforms, Microsoft Office Suite (Word, Excel, Outlook).
• Proficiency in navigating multi-screen workstations and using multiple applications simultaneously.
• High school diploma or equivalent.
• Demonstrated interest in career growth within healthcare or insurance services.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: .

How to Apply

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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