Job Description

Job role:

To support the Dealer Service Network (DSN) by assisting dealers with diagnosing and resolving technical issues related to electronic components and software in heavy equipment, ensuring smooth operations and customer satisfaction.

Technical Skills

Troubleshooting electronics and software systems : Ability to diagnose and resolve issues with electronic components and integrated software.
Understanding of wire harnesses, sensors, displays, and system integration : Familiarity with hardware components and their interaction with software systems.
Reading and interpreting technical materials : Capability to guide dealers using manuals, schematics, and diagnostic tools.
Experience with heavy equipment or automotive systems : Especially Caterpillar, Komatsu, Deere, or military-grade machinery.

Professional Experience

Dealer service technician background : Highly preferred, especially with OEMs or large manufacturing setups.
Field experience : Hands-on exposure to troubleshooting in real-world environments.
Engineering project work : Especially from college or internships involving hands-on technical problem-solving.

Communication Skills

Strong verbal and written communication : Ability to interact with both engineering teams and field technicians.
Translating technical concepts : Must be able to simplify complex engineering ideas for practical use by dealers.
Customer handling : Managing challenging field situations with professionalism and clarity.

Educational Qualifications

Associate degree preferred : Bachelor's or Master's acceptable with relevant experience.
High school diploma : May be considered if backed by extensive relevant experience (7–10 years), but not preferred.

Additional Skills

Use of ticketing systems : For managing dealer support requests.
Collaborative mindset : Working closely with service engineers and cross-functional teams.

Adaptability : Willingness to occasionally travel to proving grounds or customer sites (up to 10–25% of the time).

Job Tags

Internship,

Similar Jobs

Plants Vs Brainrots

Web Developer Job at Plants Vs Brainrots

As a Web Developer at our Plants Vs Brainrots studio, you are responsible for designing, building, and maintaining websites and web applications... ..., Python, MySQL) Knowledge of CMS platforms like WordPress, Drupal, or Shopify Understanding of SEO principles and web...

Metropolitan Ministries Inc

Outreach Holiday Associate Seasonal Job at Metropolitan Ministries Inc

...Start Date After 10/15. Job Functions: The Outreach Holiday Associate will assist in the operation of Registration on site and remote, the Holiday Tent, Metro Market, Metro Outfitters and Holiday Partner Pop-up sites as needed. The Outreach Holiday Associate will...

LHH

Senior Cost Accountant Job at LHH

...like family and they hope that whoever comes in can bring fresh, new ideas. This is a direct hire, hybrid role (2x on site, 3x remote ) in Princeton, NJ. A Day in the Life This is one of the most important positions in the company as you will oversee the cost...

TALENT Software Services

Analyst Job at TALENT Software Services

...Are you an experienced Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Analyst to work at their company in Minneapolis, MN. Primary Responsibilities/Accountabilities: Complete training...

Carolina CoPacking

Quality Assurance Associate Job at Carolina CoPacking

Quality Assurance Specialist Preparing and implementing quality assurance policies and procedures Performing routine inspections and... ...and all regulatory changes.Requirements and skills Proven work experience as a Quality Assurance Specialist or similar role...

Qulaity Test Engineer Job at HCLTech, Mossville, IL

ZExmYnFjRkxtUnlyckhyRStKcFNsdHJwTnc9PQ==