Job Description

**Position contingent on contract award. Anticipated start of mid-to-late 2025. All information below subject to change based on final contract award and available funding.**

Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services ’ company, is looking for a Quality Control Manager to lead quality assurance activities and ensure strict adherence to federal standards and contractual obligations. This role plays a critical part in maintaining operational integrity and delivering consistent, compliant, and high-quality outcomes. The ideal candidate will bring strong analytical capabilities, expert-level understanding of federal regulations—particularly those related to background investigations—and exceptional communication skills to work across teams and stakeholders.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

• Lead the development, implementation, and continuous improvement of the Quality Control (QC) Plan, ensuring all practices align with federal regulations and contract standards.
• Apply a deep understanding of federal policies and frameworks—such as FIS and OPM guidelines—to guide quality control practices, particularly for background investigations.
• Ensure enterprise-wide compliance with all applicable federal quality standards, contractual obligations, and agency-specific policies.
• Utilize established quality control frameworks (e.g., ISO methodologies) to design and enforce effective inspection, testing, and audit processes.
• Monitor and analyze performance data to identify quality trends, diagnose root causes, and implement corrective and preventative actions.
• Integrate the latest federal policies and procedural updates into existing quality assurance workflows and documentation.
• Produce high-quality reports, metrics, and documentation to communicate quality performance and improvement initiatives to leadership.
• Act as a liaison between internal teams and federal stakeholders to clarify quality expectations and drive a culture of accountability.
• Provide training and guidance to team members to promote awareness and understanding of quality standards and best practices.
• Lead internal audits and participate in external assessments to validate the integrity and consistency of program outputs.
• Other duties as assigned.

Qualifications

• Active Top Secret security clearance.
• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of five (5) years of progressive experience in quality control management.
• Six Sigma or Lean Six Sigma certified
• Proven experience in quality control or quality assurance, preferably in a federally regulated or background investigation environment.
• Strong knowledge of federal quality standards and compliance procedures, including FIS and OPM investigation policies.
• Familiarity with ISO standards or similar quality frameworks and tools.
• Ability to report onsite daily to the customer's site in Boyers, PA.

Knowledge, Skills and Abilities:

• Excellent analytical, organizational, and problem-solving skills.
• Ability to interpret complex information and communicate clearly across technical and non-technical audiences.
• Excellent oral and written communication skills.

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