Job Description

Position Overview

The Patient Access Coordinator- Intake Specialist at Performance Ortho will support the Patient Access Team by managing the intake process, ensuring seamless scheduling, and delivering an extraordinary patient experience. Reporting directly to the Patient Access Manager, this role is critical to maintaining operational efficiency and meeting the needs of new and returning patients.

Schedule: Onsite in our Bridgewater, NJ location

• Monday: 10:00am–3:00pm; 5:00-8:00pm (remote)
• Tuesday: 9:00am–6:00pm (1hr lunch)
• Wednesday: 10:00am–3:00pm; 5:00-8:00pm (remote)
• Thursday: 9:00am–6:00pm (1hr lunch)
• Friday: 9:00am–6:00pm (1hr lunch)

Key Responsibilities

• Patient Intake: Address new patient inquiries and incoming calls professionally, providing timely and thorough assistance.
• Scheduling: Accurately manage appointments for new and returning patients, ensuring schedules align with patient and provider availability.
• Medical Record Coordination: Secure diagnostic tests, referrals, and chart notes from external facilities and ensure they are available for provider review.
• Documentation: Maintain complete and accurate records of patient interactions, including updates to charts and treatment plans.
• Paperwork Management: Provide patients with necessary forms, ensuring submission before their scheduled appointments.
• HIPAA Compliance: Uphold confidentiality and compliance standards in all patient interactions and data handling.
• Support Team Operations: Assist in maintaining productivity by contributing to team coverage, addressing time-sensitive tasks, and performing other duties as assigned by management.

Qualifications

Essential

• 3–5 years of experience in customer service, hospitality, or healthcare administration.
• Strong interpersonal and phone communication skills.
• Excellent problem-solving abilities and a commitment to providing exceptional patient care.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in administrative and office management tasks.

Desired

• Experience in a medical or clinical office setting.
• Bachelor’s degree in healthcare administration, business, or a related field.
• Familiarity with medical records management and scheduling software.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional development and growth.
• A supportive, team-driven environment that fosters innovation and excellence.

Why This Role Matters

This position ensures the Patient Access Team operates efficiently, meeting both patient care demands and operational goals. With a focus on professionalism, attention to detail, and patient satisfaction, the Patient Access Coordinator / Intake Specialist will contribute to the seamless delivery of high-quality care.

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