Order Entry Specialist Job at Insight Global, Renton, WA

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  • Insight Global
  • Renton, WA

Job Description

Qualifications:

  • Minimum High school graduate, AA or higher preferred
  • Minimum 2 years+ Customer Service/Inside Sales experience preferred
  • Previous experience in a manufacturing/engineering related capacity is preferred
  • Proficient with MS Office Suite, particularly Excel, Outlook, and Word, experience is preferred
  • Aptitude for enterprise resource system software
  • Able to communicate easily and clearly in English
  • Must be able to legally work for any employer in the United States of America

Responsibilities:

  • Process customer orders via CRM - entry and close out Revenue, RMA & Sample (HubSpot/Workwise preferred)
  • Responds to customer inquiries via email or incoming voicemail
  • Assists accounting with questions/invoices from manufacturing partners
  • Maintains RMA SharePoint database
  • Create customized RMA reports for customers
  • Handles incoming & outgoing shipping requests, keeps team members informed of status
  • Schedules return service for RMAs (FedEx call tags & BOLs)
  • Creates BOLs and schedules trailer drop and pickup for LTL & FTL shipments from our manufacturing partner
  • Audits & approves shipping invoices (FedEx & LTL) for accounting
  • Support Sales & Marketing Projects as needed.
  • Create and maintain customized Sales and Operations reports via Excel and BI reporting.
  • Responsible for answering the door and offering guidance to visitors
  • Programs and/or reworks sample units to match current revisions
  • Audit support documentation and SOP to improve efficiency within department
  • Maintain general knowledge on new and existing products, including information on options and performance.
  • Create quotes (formal & informal) for customers & sales staff

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