Job Description

Operations Support Specialist

(Seasonal) Part Time| JA Discovery Center of North GA|

Reports to the Director of Site Operations

About Junior Achievement of Georgia

Junior Achievement of Georgia’s (JA) mission is to inspire and prepare young people to succeed in a global economy. By bridging the business and education communities with hands-on experiential programs focused on business, entrepreneurship, civic responsibility, career-readiness, and financial literacy, JA aims to achieve the following overarching goals:

• To motivate, engage and inspire students to recognize the value and relevance of education, and to make informed decisions about their own personal education and career pathways.
• To equip students with the key career-readiness skills that will drive success in any environment, and to invigorate innovative, creative, and entrepreneurial thinking among our youth.
• To develop a financially literate generation who understands key business principles and make responsible personal financial management decisions.
• To increase student understanding and appreciation of their civic rights, roles and responsibilities.

JA of Georgia is the local affiliate of JA USA, the nations’ oldest and largest economic education organization with over 105 years of experience. The organization has office and program locations in Atlanta, Lawrenceville, Cumming, Dalton, Savannah, Augusta and Morrow. More information can be found at our website

The JA Discovery Center – NGA is a 20,000 sq. ft. facility that offers middle school students with two high impact capstone programs daily that combine in-class curriculum with a culminating simulation visit at the facility. More information can be found at our website

Primary Responsibilities

Program Quality

• Along with JA simulation staff, emcee the onsite simulation (approx. 4.5 hours) in front of 130+ (students/volunteers) Monday - Friday. Must exhibit showmanship and a natural stage presence in front of large groups and on a microphone.
• Manage onsite engagement of up to 150 students per day by facilitating daily activities, coordinating daily simulation schedules, and other logistics to ensure completion of simulation.
• Deliver a consistent, high-quality, high-energy experience every day during the school year.

Program Sustainability

• Assist in inventory tracking for all simulation resources (tablets, props, program materials, etc.).
• Provide technical support and troubleshoot common issues with simulation software and/or storefront technology.
• Ensure that space is in a constant state of operational readiness through daily walk-throughs, observations, and inspections.
• Prep and reset materials to ensure that program resources and all essential materials for students and volunteers are prepared and ready prior to arrival.
• Utilize non-program days to innovate and elevate the current student programs, as well as strategize program growth.

Constituent Experience

• Deliver a best-in-class experience for every student, volunteer, educator and guest that participates in the JA BizTown and JA Finance Park programs.
• Monitor the front reception area during assigned times, ensuring guests are greeted and directed appropriately.
• Steward partner brands within the JA BizTown and JA Finance Park programs to provide a strong return on investment.
• Embody organizational culture and reflect guiding principles to build strong working relationships with peers.

Safety & Security

• Be aware of all onsite emergency and safety procedures.
• Take an active role in the onsite emergency procedures, including guiding constituents to safety during an emergency or drill.
• Prioritize constituent safety at all times.

Additional Responsibilities:

• Operations, Front Desk Support, and Logistics
• Coordinate daily logistics for program experiences with JA team members and participating schools to ensure smooth operations, including student arrival/departure, parking, and technology setup.
• Support the opening and closing of the facility, ensuring all areas are prepared for daily simulation activities.
• Assist with preventative maintenance and timely repairs to maintain a constant state of operational readiness.
• Track and monitor expenditures related to facility operations (e.g., lunches, office supplies) in alignment with budget guidelines.
• Provide technical support and troubleshoot issues with simulation software, storefront technology, and facility equipment (e.g., theatre, classroom, boardroom, printers).
• Assist in inventory tracking and restocking of simulation resources and office supplies.
• Serve as a welcoming point of contact for students, educators, volunteers, and guests, ensuring a professional and friendly front desk presence.
• Support tours, events, and meetings by preparing materials, greeting guests, and ensuring a best-in-class experience.
• Maintain safety and security protocols, especially during student visits, and act as a point of contact for emergency procedures.

Qualifications: Education & Experience

• 2+ years’ work experience
• Candidates of all degree and academic certification levels will be considered
• Strong cross-functional team collaboration, communication, presentation skills
• Ability to think strategically, as well as make quick and sound decisions
• Strong computer skills; high level of customer service
• Works well in a fast-paced environment

Core Competencies

• Influence Others: Provide sound rationale for recommendations; Generate enthusiasm for ideas by tapping into shared values; Promote own positions and ideas with confidence and enthusiasm even in the face of resistance.
• Build Relationships: Adjust interpersonal style to a variety of people and situations; Cultivate networks with people across a variety of functions within and outside the organization.
• Support Business Strategy: Demonstrate an understanding of JA's mission, vision and overall strategies; align own activities with organization's goals and strategies.
• Drive for Results: Consistently achieve work objectives; Readily put in time and effort required to achieve goals; Work to resolve routine and unexpected problems.
• Demonstrate Adaptability & Resourcefulness: Overcome obstacles and constraints without becoming discouraged; Maintain a positive outlook and sense of humor in difficult situations
• Make Sound Decisions: Identify novel solutions to old problems; Come up with new ways of looking at problems, processes, or solutions; Define reasonable alternatives; Focus on important information without getting bogged down in unnecessary detail.

Don’t meet every single requirement? Studies have shown that individuals, namely women and people of color are less likely to apply to jobs unless they meet every single qualification. At JA of Georgia, we are dedicated to building a diverse, inclusive and genuine workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the best candidate for this role or another within the organization.

Salary: Commensurate with experience. JA also offers a full benefits package.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.

Additional Responsibilities: Operations, Front Desk Support, and Logistics

Coordinate daily logistics for program experiences with JA team members and participating schools to ensure smooth operations, including student arrival/departure, parking, and technology setup.

Support the opening and closing of the facility, ensuring all areas are prepared for daily simulation activities.

Assist with preventative maintenance and timely repairs to maintain a constant state of operational readiness.

Track and monitor expenditures related to facility operations (e.g., lunches, office supplies) in alignment with budget guidelines.

Provide technical support and troubleshoot issues with simulation software, storefront technology, and facility equipment (e.g., theatre, classroom, boardroom, printers).

Assist in inventory tracking and restocking of simulation resources and office supplies.

Serve as a welcoming point of contact for students, educators, volunteers, and guests, ensuring a professional and friendly front desk presence.

Support tours, events, and meetings by preparing materials, greeting guests, and ensuring a best-in-class experience.

Maintain safety and security protocols, especially during student visits, and act as a point of contact for emergency procedures.

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