Job Description

TopFoxx is a fast growing women owned DTC sunglasses and accessories brand. Our slogan is “sunglasses with a solution.” We create innovative, functional luxury eyewear such as floating sunglasses, tangle free aviators, foldable pocket sunnies, mood boosting lenses, and more. We are a lean, fast-moving startup, and this is a multi-hat Operations Manager role for someone who is tech savvy, analytical, resourceful, and confident leading execution across teams. This role supports both digital and retail-channel growth, helping ensure operational systems, execution, and cross-functional workflows scale efficiently as the business expands.

This is a hands-on operations leadership role for someone who builds systems, integrates tools, reduces firefighting, improves efficiency, and drives accountability and performance across the organization.

The core purpose of this role

Your goal is to save the CEO and team time by:

• taking ownership of operational problem solving and execution

• preventing issues before they become emergencies

• building long-term scalable systems and documentation

• creating SOPs and playbooks so work runs without founder intervention

• integrating tools and automations to increase speed, accuracy, and ROI

• supporting cross-team execution wherever needed in a small-team environment

• strengthening workflows, reporting, and coordination as we expand wholesale and retail partnerships to ensure smooth operational flow

You are expected to create durable, system-driven solutions that strengthen execution across the business.

Responsibilities

1. Systems, automations, and integrations (top priority)

You will own the operational systems backbone of the company, including:

• setting up and managing integrations across Shopify and connected tools

• implementing automations using Zapier and AI-based workflows

• researching, evaluating, and rolling out new tools to improve efficiency and cost

• connecting workflows across departments to eliminate manual work

• ensuring tools are configured correctly and fully adopted by the team

• documenting processes and creating SOPs and operational playbooks

• troubleshooting recurring issues and replacing them with permanent solutions

• building operational structure that scales across ecommerce, wholesale, and future retail channels

This role requires someone who is highly tech savvy, analytical, and comfortable working across many different softwares.

2. Analytics, projections, and financial-minded operations

You will build visibility, forecasting, and decision-support tools, including:

• Google Sheets dashboards and operational reporting

• purchasing and inventory projections to prevent stockouts and overstock

• cost models for vendors, logistics, tools, and operational initiatives

• KPI, KPM, and OKR-style performance tracking across key areas

• identifying cost-saving and efficiency opportunities

• using operational and analytics data to anticipate risks early

• analyzing data trends, creating clear performance reports, and presenting operational insights to leadership to support better decision-making

Numbers competence and analytical thinking are essential for this role.

3. Cross-functional execution, accountability, and people leadership

You will build structure around how work gets done and ensure real follow-through.

This includes:

• building structured execution workflows in Asana

• ensuring every task has a clear owner, KPI/KPM/OKR, and deadline

• improving follow-through and closing operational loops

• supporting onboarding, training, and documentation across teams

• supporting hiring and recruiting by helping create role scorecards,

participating in interviews, and contributing to candidate evaluation

• ensuring new hires are onboarded into clear expectations and accountability standards

• helping establish and maintain performance rhythms across departments, reinforcing execution standards, productivity expectations, and outcome-driven work culture

Performance management is a core responsibility of this role.

4. Vendor, supplier, shipping, and logistics coordination

You will support vendor and operational workflows, including:

• negotiating pricing and terms with suppliers and software vendors

• managing production and delivery timelines with vendors

• assisting with shipping setups, manifests, and operational configurations

• coordinating communication across internal teams and vendors

• helping reduce delays, errors, and last-minute operational issues

• supporting operational readiness for retail and wholesale expansion, ensuring inventory, timelines, and fulfillment workflows run efficiently

Your goal is to improve cost efficiency while maintaining speed and reliability.

5. Research, problem solving, and ad-hoc cross-team support

This is a small, fast-moving team environment. You will frequently support areas outside strict operations when needed.

This includes:

• researching and evaluating new tools, systems, or strategic initiatives

• breaking complex problems into structured implementation plans

• supporting ad-hoc projects across departments when timelines slip

• assisting on occasional creative or marketing-adjacent tasks when necessary

• helping wherever the business most needs execution support in the moment

• researching materials, sourcing options, and supplier alternatives, coordinating samples, and supporting pricing, lead time, and quality review as part of product development

This role requires adaptability, resourcefulness, and comfort wearing multiple hats.

You are a strong fit if you

• are highly tech savvy and comfortable across many softwares

• are strong in Google Sheets, analytics, and forecasting

• have familiarity with Shopify and Google Analytics or can learn quickly

• enjoy building systems, automations, and structured workflows

• communicate clearly and follow through with consistency

• are proactive, resourceful, and solutions-driven

• can support team performance, expectations, and execution standards

• thrive in a fast paced startup environment with a positive attitude

• bring strong leadership, project management ability, and comfort operating across multiple functions and initiatives

This is not an admin or coordinator role. This role requires ownership, discipline, and strong execution leadership.

Tools you will work with

Asana. Google Sheets. Shopify. Slack. Alibaba, Tiktok shop, Payment gateways, Google Workspace. Vendor portals. Shipping and logistics tools. Google Analytics. AI tools and automation platforms including Zapier, ChatGPT and related systems.

Location

Brooklyn, NY. In-person for the first three months. Hybrid (three days in office per week) available after the initial training period.

Compensation & Growth

• $55,000 to $65,000+ base salary + performance bonuses. Will grow with your growth & impact made in this role
• In-office for the first 3-4 months, with an optional hybrid schedule of three in-office days per week thereafter.
• Direct access to the founder and leadership team.
• PTO Days + Paid Holidays Off
• Performance based bonuses.
• Free sunglasses and brand products.
• A medical insurance option after six months if you choose to include it.
• A fast track to advanced roles. You will gain real experience across creative, product, marketing, and growth.
• The opportunity to shape a brand from the ground up and influence every major creative direction.
• A possible path to equity or partnership for exceptional long term performance.
• A culture built on ambition, growth, ownership, and high standards.

If you thrive in speed, creativity, accountability, and love building something real, this role gives you the runway to grow into one of the most impactful people in the company.

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