Job Description

This position will be work a hybrid schedule out of our Irvine, CA office (M/F remote, Tu/Wed/Th on-site).

Job Summary:

AmTrust Financial Services, a fast-growing commercial insurance company, is seeking a Workers Compensation Claims Manager to lead and oversee our Transitional Team . This full-time, permanent team provides interim claims handling support across various regions and departments. The Manager will ensure that transitional adjusters are aligned with AmTrust’s Best Practices, deliver high-quality claims service, and maintain strong customer and broker relationships. This role requires a leader with deep experience in workers compensation and a valid California Adjuster License .

The salary range for this role is $100,000 - 121,000 annually. This range is only applicable for jobs to be performed in California. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics. This range may be modified in the future.

Key Responsibilities:

• Lead and manage the Workers Compensation Transitional Team , ensuring effective interim claims handling across multiple teams and jurisdictions within California.
• Collaborate with Claims Supervisors and leadership to develop short-range plans and budgets aligned with company goals.
• Recruit, evaluate, and develop transitional team staff, fostering a collaborative and high-performing environment.
• Monitor claim activities and ensure compliance with AmTrust policies, procedures, and quality standards.
• Oversee vendor usage, including attorney panels, and ensure cost-effective claims resolution strategies.
• Support Supervisors in monitoring and negotiating claims settlements, and participate in hearings, trials, and depositions as needed.
• Conduct regular audits and performance evaluations to ensure consistent implementation of company standards.
• Maintain up-to-date knowledge of California workers’ compensation laws and regulations, and communicate changes to staff.
• Collaborate with underwriting and sales teams to support business development initiatives.
• Perform other projects and duties as assigned.

Transitional Team Oversight Responsibilities:

• Ensure transitional adjusters are deployed effectively to meet interim coverage needs across the organization.
• Provide guidance and support to transitional adjusters as they transition between assignments.
• Monitor transitional team performance and ensure consistent claims handling quality regardless of assignment duration.
• Serve as the primary point of contact for transitional team operations and resource planning.

Qualifications:

• Bachelor’s degree or equivalent experience.
• Five or more years of progressive management experience in Workers’ Compensation claims.
• Valid California Adjuster License required.
• Experience managing a team of adjusters.
• SIP certificate where applicable.
• Strong knowledge of California workers’ compensation laws and regulations.
• Experience with budgeting, P&L management, and computerized claims systems.
• Proven leadership, communication, and team development skills.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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