Job Description

Position Summary

Assists in general administration and all related functions for the property. Responsible for conducting rental inquiries. Acts as a liaison between manager and maintenance department by coordinating resident requested service. Answers phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures.

Responsibilities include the following. Other duties may be assigned.

• Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff member
• Introduce yourself and other team members in the immediate area
• Completes survey/welcome card for each prospect
• Conducts rental inquiries and tours of property
• Follows up with prospect: thank you cards, phone calls, and any other requested or needed information
• Enters application and lease into computer system
• Follows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property Manager
• Receives service request from residents and records in appropriate record book
• Responds to internet inquiries promptly
• Helps with monthly newsletter by writing and typing articles
• Prepare and maintain resident files
• Records traffic and rental activity promptly and accurately
• Participates in resident activities, open houses and other events to promote community
• Makes coffee, bakes cookies, and other refreshments for residents and prospects
• Puts balloons, promotional signs, etc. on property
• Completes and updates move-in, move-out and rental packets
• Performs general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination calls
• Performs monthly market surveys and shops competition
• Follows Fair Housing regulations
• Required to work weekends
• Completes all necessary paperwork efficiently and timely to process application
• Process applications within 48 hours, obtain property manager approval, and notify applicants of results
• Prepare lease packages
• Complete move in package, test keys and inspect apartments prior to move in
• Conduct new resident orientation
• Participate in revenue collections
• Implement and participate in social functions and resident appreciation days
• Participate in community outreach activities
• Performs all other duties as requested by the Property Manager
• Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office
• Achieve 85% or higher on all shops.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Positive, “can-do” attitude, professionalism and high level of enthusiasm
• Customer-centered
• Strong demonstration and closing skills
• Thorough organizational and administrative abilities
• Excellent communication skills, verbal and written
• Dependable, team player, organized
• Must have valid driver’s license and dependable vehicle
• Needs to know how to operate office equipment such as fax machine, copier, printer
• General knowledge of personal computer
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages
• Reasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, employee is regularly required to talk or hear.
• Employee frequently is required to use hands to finger, handle or feel.
• Employee is occasionally required to stand, walk, sit and reach with hands and arms.
• Employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Employee is regularly exposed to outside weather conditions.
• Noise level in the work environment is usually moderate.

Education/Training/Experience

• High school diploma, plus specialized training or two year degree or equivalent
• One or two years of customer service experience or 6 months minimum leasing or sales experience in the apartment, hotel or retail industry

Supervision Received

• Most work is done independently without close supervision. This job requires no supervision of others.

Benefits

• We support a work-life balance by providing 10+ days per year of vacation, plus sick leave, plus a paid day off for your Birthday
• We provide 9 paid holidays
• 401k Retirement: Save for your future with a 50% company match, up to 8%
• Health benefits: medical, dental, vision, with employer contributions
• Receive a 15% discount on your rent with our Apartment Rental Discount program
• We provide reimbursement for part of your tuition in either undergrad or graduate degrees or seminars/certifications
• Employer Paid benefits: Term Life and AD&D Insurance, Short term disability, Wellness Program, gym membership

We are proud to be an EOE, and we maintain a drug-free workplace

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