Job Description

Job title: IT Technician

Duration: 12+ months

Location: Madison Heights/Warren, MI

Principal Duties and Responsibilities:

Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.

Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.

The IT Technician performs semi-complex work within technical or paraprofessional area.

Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

Documents and refers complex, unusual problems to other support teams.

Required Skills & Experience:

• One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
• Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

Preferred Skills & Experience:

• Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
• ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred.

Education:

HS Diploma or equivalent.

Preferred education:

• -Associate's degree,

OR

• -Bachelor’s degree,

OR

• -1-2 years of vocational technical training preferred.

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