Job Description

Overview

This hybrid role supports both the organization’s information technology operations and its risk management programs. The ideal candidate will ensure reliable system performance, safeguard data and infrastructure, and help manage workplace safety, injury claims, and compliance efforts. This position requires a proactive, detail-oriented professional who can balance technical responsibilities with strong administrative and communication skills.

Essential Responsibilities

Information Technology Operations

• Maintain the organization’s technology environment to ensure stability, security, and strong end-user support.
• Install, configure, and manage operating systems, applications, and various IT hardware.
• Troubleshoot issues related to computers, software, and network connectivity.
• Support the upkeep of network components, including servers, switches, routers, and firewalls.
• Administer user accounts, permissions, and email systems across the organization.
• Implement and oversee backup, recovery, and data security procedures.
• Track and document IT assets, software licensing, and system configurations.
• Assist with system upgrades, technology rollouts, and ongoing IT improvement projects.
• Provide user training related to new tools, processes, and IT policies.
• Partner with external vendors and service providers when specialized support is needed.

Risk Management

• Oversee programs related to workers' compensation, employee safety, and liability exposures.
• Manage workers’ compensation claims from initial incident reporting through final closure.
• Act as the primary contact between employees, management, TPAs, insurance carriers, and medical partners.
• Ensure compliance with OSHA requirements, including reporting and recordkeeping.
• Coordinate modified-duty and return-to-work processes.
• Handle general liability, auto, and property claims.
• Conduct investigations related to accidents, incidents, and third-party matters.
• Collaborate with legal representatives, adjusters, and internal stakeholders to facilitate timely claim resolution.
• Maintain thorough documentation, reports, and claim records.
• Develop and support safety initiatives, training programs, and related policies.

Qualifications

Required

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 2–4 years of hands-on experience in IT support, systems administration, or related technical roles.
• Strong verbal and written communication skills, a professional and positive demeanor, and the ability to work independently or within a team.

Preferred

• Master’s degree in a relevant discipline.

Skills & Competencies

• Broad understanding of IT systems, administration practices, and modern support methodologies.
• Familiarity with risk management principles, regulatory compliance, claim processes, and program evaluation.
• Ability to problem-solve, collaborate with diverse teams, and handle confidential matters professionally.
• Strong organizational skills with the ability to manage multiple concurrent priorities in a fast-paced environment.
• Self-directed with the ability to oversee multiple projects at once.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general business software tools.

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