Job Description

The Opportunity: Housing Navigator

Job Type : Full-time, Hybrid In Office/In Community Schedule

Pay: $55,000/ year

  Who We Are || VOAMASS gives members of the community who need help the most the services, support, and tools they need to create a fresh start. At VOAMASS, our dedicated integrated care teams are committed to serving the whole person.

 As a Housing Navigator , you’ll play a vital role in our Supportive Services for Veteran Families (SSVF) program, which helps address the homelessness crisis among Veteran families. This position provides enhanced housing navigation services embedded within the Veterans Affairs Supportive Housing (VASH) program. As part of our multidisciplinary Veteran Services team, you will focus on engaging, managing, and maintaining strong relationships with landlords and property management companies to expand housing opportunities for veterans co-enrolled in SSVF and HUD-VASH. The Housing Navigator will conduct landlord outreach and engagement to develop a broad network of permanent housing options and will provide ongoing customer service and mediation support to promote long-term tenancies and successful partnerships between VOAMASS, property partners, and the veterans we serve.

This position also employs a variety of evidence-based interventions —including Motivational Interviewing, Housing First, Rapid Rehousing, Harm Reduction, and Trauma-Informed Care —to ensure services are client-centered and responsive to the unique needs of each veteran 

Some of your critical responsibilities:  

• The housing navigator will maintain an active list of housing opportunities and assist in housing search when necessary. 
• Work closely with the Director of Supportive Services of Veteran Services Program on the design and implementation of the Housing Navigation Service. Regularly monitor and track program deliverables, services and financial assistance to assure compliance with the Housing Navigation Service. 
• Work closely with Boston and Bedford VA Medical Centers and other relevant providers 
• Regularly case conference veteran family’s co enrolled in SSVF and HUD VASH program
• Provide veteran rides to unit viewings as needed. 
• Create a landlord pool and act as a primary liaison to participating landlords, respond to all landlord questions and concerns in timely manner.
• Promote program to landlords and other housing resources in the community and attend related meetings and/ or events
• Review and audit program documentation, including service notes, Integrated Service Plans and other required SSVF documentation to ensure compliance with funding requirements and program model. Assist with site visit and audit preparation.
• Assist SSVF Program Director with implementing policies, procedures and forms that facilitate effective operation of the Housing Navigation Service.
• Coordinate with the Director of Community Stabilization Services, Director of Performance Monitoring and Evaluation, and HMIS Data Systems Manager to maintain appropriate records and database information for reporting purposes as well as to track program outputs and outcomes.
• Attend Program, Department meetings, CoC meetings, VASH meetings, SSVF Regional meetings and trainings.
• Added responsibilities as our SSVF/HUD VASH CCM Liaison:
• Bedford and Boston VAMC HUD-VASH team and the VOAMA SSVF grantee will engage in a time-limited Collaborative Case Management (CCM) partnership to expedite housing placement for homeless Veterans. SSVF staff from VOAMA will assist a predetermined number of eligible and/or enrolled HUD-VASH Veterans from the Boston VAMC in identifying, securing, and successfully transitioning into permanent housing with a HUD-VASH voucher.

  The Housing Navigator role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:  

• Bachelor’s degree in Human Services or related field required.
• Three years’ experience with Veteran population, mental health and substance use disorders, subsidized housing and/or homelessness or property management. 
• Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma Informed Care.
• Strong case management and housing navigation skills and understanding of community-based resources and how to proficiently navigate these resources.
• Excellent customer service skills and the ability to communicate professionally.
• Proficiency with electronic databases and computers.
• Strong crisis intervention skills.
• Flexible self-starter with strong analytical skills.
• Knowledge of military culture, ideally first-hand experience is preferred, 

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges.

For full-time employees, including our Housing Navigator, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), childcare, transit, and parking)
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Compensation details: 55000-55000 Yearly Salary

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