Help Desk Specialist 4691 Job at Tier4 Group, Cincinnati, OH

ZGJYV3FjZEtseHFvckh6RjhwSmZrdER1Tmc9PQ==
  • Tier4 Group
  • Cincinnati, OH

Job Description

Help Desk Specialist- Cincinnati OH

Provide guidance, assistance, coordination and follow-up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.

Respond to client staff's telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.

Responsibilities

  • Record inquiries, repair and service requests, resolve or direct requests to appropriate technical area or vendor, track status and follow up to ensure client satisfaction.
  • Escalate to or consult with senior staff when solution is unclear.
  • Perform related duties as assigned or requested.

Qualifications

  • High School Diploma required.

Required Skills

  • Windows 10
  • Microsoft O365 Suite
  • Working knowledge or familiarity with Active Directory
  • Basic Networking
  • Working knowledge or familiarity of Software Deployment tools (SCCM)
  • iOS/Android experience
  • Excellent troubleshooting skills
  • Excellent customer service skills
  • Quality research skills to aid in troubleshooting and resolution of user problems.
  • Experience using ticketing systems for incident and request management.
  • Thorough ticketing management skills.
  • Excellent attendance

Preferred Skills

  • CompTIA A+ Certification
  • Previous Customer Service Experience
  • Previous experience staffing an internal Service Desk and being part of a small team environment.
  • Candidate must possess excellent customer service skills and be able to work with and communicate with other support teams within the IT department.
  • Knowledge of ITIL processes.

Job Tags

Similar Jobs

Guthrie

Head Cook - Food & Nutrition Services - Full Time Job at Guthrie

Position Summary The Head Cook is responsible for the supervision the preparation of all food for the patients, cafeteria, coffee shop, catering and vending services. With assistance and direction from the Culinary Operations Manager, supervises Cooks, maintains quality... 

Curtiss-Wright Corporation

Sr Manager, Business Development, Strategy and Market Analysis - East Coast - Defense Navy Job at Curtiss-Wright Corporation

 ...program management, business development and/or strategy development with a major DoD Program prime contractor, preferably for the Navy. ~ Track record of successful capture leadership from initial concept, through proposal development and ultimate win - on a major... 

Pride Health

Phlebotomist Job at Pride Health

 ...proper patient identification and labeling. Maintain a safe, clean, and professional work environment. Deliver excellent patient...  ...insurance, an employee assistance program, , legal support, auto ,home insurance, pet insurance, and employee discounts with preferred... 

Gpac

Historic Preservation Architect Job at Gpac

If you are a passionate Historic Preservaction Architect looking to join a growing firm, there is an incredible opportunity that awaits...  ...and Revit is required. Demonstrated experience in historic preservation projects, particularly successful restorations, is highly... 

YogaSix - West Seattle

Yoga Instructors Job at YogaSix - West Seattle

 ...YogaSix West Seattle islooking for Yoga instructors that want to grow and have the desire to join an amazing tribe of teachers that are changing lives. We are seeking warm, outgoing, engaging team members who thrive in a community environment and are committed to guiding...