Job Description

We’re looking for a positive and professional guest experience agent to join our team at The Hotel Portsmouth, a 1880-built historic Inn in downtown Portsmouth, NH. You will deliver exceptional experience to every guest at our hotel. You’ll welcome all guests, delight their stay experience, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! We look forward to hearing from you. Responsibilities: • Field customer complaints when necessary • Assist and support during breakfast and bar operations at John & Lucy`s speakeasy bar. • Answer incoming calls and questions about guests’ needs in person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests  • Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information • Work with the housekeeping staff to ensure rooms are ready for new guests • Be a team player and open to supporting all departments Qualifications: • Check-in/Check-out: • Managing the process of guest arrival and departure, including issuing keys and processing payments.  • Guest Assistance: • Answering questions, providing information about hotel services and local attractions, and addressing guest concerns or complaints.  • Front Desk Operations: • Handling reservations, managing guest records, and maintaining a clean and organized front desk area.  • Problem Solving: • Addressing guest issues and complaints promptly and professionally, often working with other departments to find solutions.  • Maintaining a Welcoming Environment: • Creating a positive first impression for guests and ensuring their comfort throughout their stay.  • Communication: • Effectively communicating with guests and colleagues, both verbally and in writing, to ensure smooth operations and excellent service.  • Customer Service: • A strong customer-focused attitude with the ability to empathize with guests and resolve their issues.  • Communication: • Excellent verbal and written communication skills to interact with guests and colleagues effectively.  • Problem Solving: • The ability to identify and resolve guest issues efficiently and professionally.  • Organization: • Strong organizational skills to manage multiple tasks and maintain a tidy workspace.  • Computer Literacy: • Proficiency in using computer systems for reservations, payments, and other administrative tasks.  • Flexibility: • The ability to adapt to different situations and work a variety of shifts, including weekends and holidays.  A Guest Service Agent plays a vital role in creating a positive and memorable experience for hotel guests.  About Company: Centrally located in the Market Square district, we are surrounded by all the shops, restaurants, cafes, and historic sites that make Portsmouth so special. Portsmouth's favorite downtown hotel! Unique among Portsmouth hotels, we are grand, yet boutique. Gracious and welcoming. Our boutique Portsmouth hotel offers all the amenities of a large hotel with the irrepressible charm of a bed and breakfast. Looking for the strongest cup of fresh-brewed joe? Need a recommendation for the tastiest lobster roll on the docks? The Hotel Portsmouth staff has the inside scoop on all of the local hotspots, with most located just a leisurely stroll from our front steps. Come experience modern hospitality in a historic setting at The Hotel Portsmouth: we know what you're looking for.

Job Tags

Local area, Shift work,

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