Job Description

Global Tech Services Engineering Senior

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• Ashley Furniture Industries Inc. is the largest furniture manufacturer in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries.
• Our IT team combines a skilled workforce, implements the most advanced equipment available, and incredible desire to support one of the most agile manufacturing and distribution operations in the industry!
• Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

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Title: Global Tech Services Engineering Senior

Location: Onsite – Advance, NC

What Will You Do?

As a Global Tech Services Senior, you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands-on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.

Your hands-on responsibilities include developing PowerShell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem-solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.

As a technical lead, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands-on examples.

Primary Responsibilities :

• Technical Leadership
• Contribute as a technical SME for MECM administration
• Execute strategic initiatives for the engineering team
• Implement continuous improvements for Global Tech Services
• Collaborate with vendors and stakeholders
• Technical Execution
• Configure and maintain MECM infrastructure, including system upgrades and migrations
• Execute comprehensive software deployment strategies through Software Center
• Develop application packaging, testing, and deployment processes
• Implement system security, compliance, and patch management
• Monitor and optimize system health and performance
• Support a Microsoft Exchange environment
• Develop and maintain cross-platform imaging solutions
• Software Deployment & Package Management
• Design and execute software deployment packages
• Configure and optimize Software Center functionality and user experience
• Implement packaging standards and quality control procedures
• Create and maintain Windows application packaging
• Develop PowerShell automation scripts
• Execute deployment configurations and schedules
• Implement testing protocols and validation procedures
• Operations & Security
• Implement security baselines and compliance standards
• Support disaster recovery and business continuity planning
• Create and maintain system documentation and standard operating procedures
• Monitor and report on system metrics and KPIs
• Execute device patching management
• Configure mobile device management solutions

Technical Leadership Responsibilities:

• Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration
• Advanced Windows Server and Active Directory management
• Device Patching Management:
• Enterprise-wide patch deployment strategies
• Vulnerability assessment and remediation
• Compliance reporting and monitoring
• Update ring management
• Testing and validation procedures
• Operating System Image Development & Engineering:
• Windows OS platforms
• macOS environments
• Linux distributions
• Android tablet configurations
• iOS device configurations
• Mobile Device Management (MDM) Solutions:
• Microsoft Intune
• Kanji
• SOTI MobiControl
• Apple Business Manager
• Samsung Knox
• Microsoft Exchange Administration:
• Server configuration and maintenance
• Security and compliance management
• Mail flow management
• User administration
• Hybrid deployment expertise
• Advanced Windows Application Packaging:
• Complex application packaging and testing
• Advanced PowerShell script development
• Custom deployment solutions
• Application compatibility testing
• Package troubleshooting and remediation

What Do You Need ?

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• 5+ years of hands-on IT operations experience
• Strong technical mentorship skills with proven experience guiding technical team members
• Knowledge of IT infrastructure, security protocols, and best practices
• Excellence in technical project execution and resource utilization
• Advanced analytical and problem-solving capabilities
• Outstanding communication and cross-functional collaboration skills
• Experience with IT service delivery and ITIL frameworks
• Demonstrated ability to lead by technical example and serve as a subject matter expert
• Track record of successful complex technical implementations and solutions delivery
• Ability to travel domestically as needed
• Flexibility to work extended hours when required
• Strong commitment to ethics, integrity, and trust

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