Job Description

Field Service Technician (Fitness Equipment)

Location: Charleston, SC (Routine travel of 50+ miles)

Pay: $22–$24 / hr.

Schedule: 5-day work week

Employment type: Full-time

About ServiceRX

We keep fitness centers running in hotels, apartment communities, YMCAs, and gyms like Crunch Fitness. When equipment works, guests and residents are happy, and our clients stay loyal. If you like solving mechanical/electrical problems and being the hero who gets things working again, you’ll fit right in.

Why you’ll love this job

• Company vehicle (Take Home) and gear

• Paid, on-the-job training (equipment, software, and manufacturer resources).

• Tools Provided

• PTO and Holiday Pay

• Vision and dental insurance

• Company-Paid Accident plan

• Clear growth path to Lead Tech/Trainer as we expand locally.

• Meaningful Work: You keep Charleston moving, literally.

What you’ll do

• Be the face of the company in the customer’s eyes

• Diagnose and repair all types of equipment, such as treadmills, ellipticals, stepmills, bikes, selectorized weight systems, and Many More.

• Perform preventive maintenance visits and occasional new-equipment installs.

• Use our mobile app to manage work orders, notes, parts, and photos.

• Order/return parts and close out tickets on time.

• Communicate ETAs and findings with office staff and customers.

• Determine the correct next steps for the customer and the equipment

You’ll thrive here if you

• Enjoy hands-on mechanical/electrical troubleshooting.

• Like independent field work with strong team support.

• Are organized, on time, and take pride in neat, complete work orders.

• Communicate effectively

• Possess great time management abilities

• Have the ability to problem solve

Must-haves

• 1+ year mechanical and/or electrical experience (Automotive, HVAC, Appliance Repair, have transferable skills, but all mechanically inclined individuals are welcome.)

• Comfortable reading exploded diagrams and basic schematics.

• Solid customer communication (you’ll speak with managers and staff on site).

• Reliable smartphone/internet for apps and updates.

• Valid driver’s license and daily driving in a company vehicle.

• Detail-oriented and able to manage multiple tickets per day.

Nice-to-haves

• Fitness equipment service experience.

• Basic understanding or experience with a multimeter

• Low-voltage troubleshooting.

• Experience with field-service software.

Physical realities

• Regular moving of equipment up to 50–75 lbs.

• Consistently positioning on or near the floor to service equipment

• Consistently moving about inside customer locations to access, diagnose, and fix fitness equipment

• Testing and utilizing all types of fitness equipment

• Able to safely use a ladder, as needed

Your first 90 days (what success looks like)

• Your first 90 days are your probationary period, and a majority of it will be spent working one-on-one with your trainer.

• 30 days: Under the supervision of your trainer, you will: complete simple preventive maintenance, perform minor diagnostics and repairs, and complete work orders.

• 60 days: Partially under the supervision of your trainer and partially on your own, you will: complete complex preventive maintenance, perform major diagnostics and repairs, communicate with manufacturers, order parts, and complete all work orders.

• 90 days: You will transition to having your own daily route, completing all tasks assigned, and ensuring a correct and complete resolution to all work.

If you're ready to bring your expertise to our team and make a significant impact on the fitness industry, we encourage you to apply with an updated resume. Join ServiceRX today and help us elevate the standard of fitness equipment service and support!

When it comes to fitness equipment repair service, ServiceRX is your best source. You deserve a good fitness equipment technician and ours are factory certified, experienced, and skilled. We know how to repair fitness equipment and keep it running smoothly.

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