Job Description

Summary:

We are seeking an experienced and detail-orientedEpicorAdministrator to manage support and optimize our Epicor KineticERPsystem. TheEpicorAdministrator will ensure system reliability scalability and performance by managing theEpicor Kineticconfiguration upgrades troubleshooting and support. This role works closely with cross-functional teams to implement improvements integrate new modules and train end-users driving process improvements andmaximizingthe value of theEpicor KineticERPsystem.

Essential Functions andResponsibilities:

• Maintain and administer the ERP system to ensure optimal performance and uptime.

• Oversee system configurations user roles access permissions and security settings.

• Monitor system performance and implement updates patches and bug fixes to maintain system health and compliance.

• Provide daily support for end-users including troubleshooting issues answering inquiries and offering solutions.

• Act as the primary point of contact for ERP issues and collaborate with IT and vendor support as necessary.

• Document and track reported issues resolutions and changes to support knowledge sharing.

• Collaborate with IT functional departments and third-party vendors to integrate ERP modules with other business systems and applications.

• Develop and maintain customizations scripts and workflows to enhance system functionality.

• Work with key stakeholders to identify and implement system improvements that streamline operations and enhance productivity.

• Develop and deliver training sessions and materials for end-users on ERP functionalities processes and best practices.

• Create and maintain detailed system documentation user guides SOPs and troubleshooting manuals.

• Ensure data integrity by managing data migrations performing regular audits and cleaning data inconsistencies.

• Develop and maintain reports dashboards and queries to support business operations and decision-making.

• Lead or participate in ERP system projects including upgrades new module implementations and process improvements.

• Conduct testing and validation of new features and functionalities before deployment.

Qualifications

• Education: Bachelors degree in Information Technology Computer Science Business Administration or a related field.

• Experience:

• 3 years of experience as an ERP Administrator or similar role.

• Proficiency with specific ERP system e.g. SAP Oracle Microsoft Dynamics NetSuite.

• Technical Skills:

• Strong understanding of database management SQL and system configuration.

• Familiarity with ERP scripting API integrations and workflow automation.

• Knowledge of system security practices data backup and recovery.

• Soft Skills:

• Excellent problem-solving abilities and attention to detail.

• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.

• Project management skills and experience handling multiple projects and priorities.

Preferred Qualifications

• Experience with ERP implementations or migrations.

• Knowledge of business processes within industry or relevant business functions e.g. finance manufacturing supply chain.

• ERP certification or relevant IT certifications (e.g. Oracle Certified Professional Microsoft Certified Solutions Expert).

KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
For any questions you can contact:
Terra Beaver Talent Specialist
Laura Zoghbi Talent Specialist

Required Experience:

Unclear Seniority

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