Job Description
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Position : Disaster Recovery Analyst
Location : Dallas, TX
Duration : 12 Months with EXT
Required Experience & Skills
- Experience with writing DR plans
- DR Governance: Practical experience in a large, regulated company (e.g., airline, railroad, banking).
- Ransomware "Air Vault": Experience building, documenting, and managing a ransomware recovery environment.
- Communication: Polished, executive-level communication skills (VP+), including creating PowerPoints and documentation.
- Preferred (Not Required): Tableau and Alteryx.
- Not Considered: Certifications without practical experience.
General Purpose of Position:
- The Sr. Analyst – Technology Recovery Services provides subject matter expertise and direction on complex IT disaster recovery projects/initiatives and supports IT disaster recovery technical planning, coordination and service maturity working across IT, business resilience, risk management, regulatory and compliance.
- Summary of Essential Functions:
- Govern disaster recovery plans and procedures for critical business applications and infrastructure.
- Create, update, and publish disaster recovery related policies, procedures, and guidelines.
- Ensure annual updates and validations of DR policies and procedures to maintain readiness and resilience.
- Maintain up to-date knowledge of disaster recovery and business continuity best practices.
- Perform regular disaster recovery testing, including simulation exercises, incident response simulations, tabletop exercises, and actual failover drills to validate procedures and identify improvements.
- Train staff and educate employees on disaster recovery processes, their roles during incidents, and adherence to disaster recovery policies.
- Coordinates Technology Response to Natural Disasters and Aircraft Accidents
Qualifications:
- Strong knowledge of Air vault and ransomware recovery technologies
- Proven ability to build, cultivate, and promote strong relationships with internal customers at all levels of the organization, as well as with Technology counterparts, business partners, and external groups
- Proficiency in handling operational issues effectively and understanding escalation, communication, and crisis management
- Demonstrated call control and situation management skills under fast paced, highly dynamic situations
- Knowledge of basic IT and Airline Ecosystems
- Understand SLA’s, engagement process and urgency needed to engage teams during critical situations
- Ability to understand and explain interconnected application functionality in a complex environment and share knowledge with peers
- Skilled in a Customer centric attitude and the ability to focus on providing best-in-class service for customers and stakeholders
- Ability to execute with a high level of operational urgency with an ability to maintain calm, and work closely with a team and stakeholders during a critical situation while using project management skills
- Ability to present to C Level executives with outstanding communication skills
- Ability to lead a large group up to 200 people including support, development, leaders and executives on a single call
- Ability to effectively triage – be able to detect and determine symptom vs cause and capture key data from various sources, systems and people
- Knowledge of business strategies and priorities
- Excellent communication and stakeholder engagement skills.
Required:
- 3 plus years of similar or related experience in such fields as Disaster Recovery, Business Continuity and Enterprise Operational Resilience.
- Working knowledge of Disaster Recovery professional practices, including Business Impact Analysis, disaster recovery plan (DRP), redundancy and failover mechanisms DR related regulatory requirement, and Business Continuity Plan exercises and audits.
- Ability to motivate, influence, and train others.
- Strong analytical skills and problemsolving skills using data analysis tools including Alteryx and Tableau.
- Ability to communicate technical and operational issues clearly to both technical and nontechnical audiences.
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