Customer Support Specialist Job at The HT Group, Austin, TX

ZExQYXBNQkttQnVycm5QSStaVlZtTjN2Tmc9PQ==
  • The HT Group
  • Austin, TX

Job Description

The HT Group has a technology client in Austin, TX looking for a Customer Support Specialist who is tech-savvy, personable, and solutions-oriented to support customers using their systems. This hybrid role is ideal for someone passionate about delivering exceptional support while juggling a fast-paced, multi-channel environment.


Direct-Hire 

$65,000

Responsibilities:
  • Provide phone, chat, and portal-based support to resolve customer inquiries
  • Resolve the majority of customer issues at the first point of contact
  • Educate customers on platform best practices and resolve basic technical issues
  • Troubleshoot complex software or connection issues via screen share
  • Escalate unresolved technical issues to the appropriate support teams
  • Meet and exceed service KPIs consistently
  • Identify and report on recurring customer issues
  • Contribute to internal knowledge bases and customer help materials

Requirements:
  • 3+ years of experience in Customer Support within the SaaS field 
  • Bachelor’s degree or equivalen t
  • Based in Austin, TX and eligible to work in the U.S.
  • Excellent verbal and written communication skills in English
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Comfort with customer service tools and software platforms
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com.

#HPIND

Job Tags

Similar Jobs

Holder Construction

MEP Manager Job at Holder Construction

 ...facilities (e.g., data centers) and other related construction projects. This position will manage all Mechanical and Electrical Trade contractors, as well as all vendors involved in the project. Coordinate all Mechanical and Electrical schedules, budgets, reports, and... 

BHE GT&S

Compressor Station Operator 24hr. Job at BHE GT&S

 ...BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting career opportunity for a Compressor Station Operator 24 Hr., at our Mullett Station in Powhatan Point, OH. RESPONSIBILITIES Operate internal combustion engines, turbines, and related equipment and facilities... 

Embark Recruiting Solutions

Project Executive Job at Embark Recruiting Solutions

 ...Title: Project Executive Location: Columbus OH Direct Hire Our client, a leading construction firm in Columbus OH, has an immediate need for a Project Executive. The Project Executive is responsible for overseeing multiple construction projects from preconstruction... 

Temple Court

Butcher Job at Temple Court

 ...Temple Court, a Tom Colicchio restaurant in the Beekman Hotel,is looking to hire its next Butcher to join their growing team! The Butcher is responsible for the highest levels of food execution and overall sanitation and cleanliness of the prep kitchen, walk-ins and... 

Carolina Vein & Vascular Institute

Medical Assistant Job at Carolina Vein & Vascular Institute

Position Summary Carolina Vein and Vascular Institute is seeking two full-time Medical Assistants (MAs) to support providers in a specialty outpatient clinical setting. This role focuses on patient care, procedural support, and clinic operations to ensure an efficient...