Customer Success Representative Job at eMeals, Birmingham, AL

Y3JqZnBzTkdsUitscW43UDhwdFhrTi9vT2c9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

Hospice of Michigan

Clinical Quality Nurse Specialist Job at Hospice of Michigan

 ...looking for a Clinical Quality Nurse passionate people to provide...  ...charting and clinical care management. Demonstrates expertise in...  ...demonstrated experience in Hospice RN case management required....  ...contact; repetitive motion; traveling; driving or riding in motor vehicle... 

Ashley | The Wellsville Group

Delivery Driver Job at Ashley | The Wellsville Group

 ...What Were Looking For: Previous experience working in a warehouse/delivery driver position Must have a valid Drivers License & clean driving history & older than 21 years old Must be able to drive a non-CDL, 26' box truck Must be prepared to work in any... 

Robert Half

Web Designer Job at Robert Half

 ...A Digital/Web designer is a proactive, enthusiastic individual who will bring passion, dedication, creativity and innovation to our team. The designer will work closely with the Digital and Category Marketing teams, as well as IT, to incorporate new website and digital... 

GHR Education

Speech Language Pathologist Job at GHR Education

 ...GHR Education has an exciting opportunity for a Speech Language Pathologist (SLP) at a school near you! Speech Language Pathologist (SLP) Job Details: Location: Schools in Morrisville, PA Schedule: Monday-Friday, 8:30 am-4 pm Pay: $58/hr (W2), $65/hr (10... 

Pioneer Agency

Insurance Agent Job at Pioneer Agency

 ...We are a fast-growing insurance agency dedicated to providing individuals and families with life, health, and retirement insurance solutions. We are seeking motivated individuals who are eager to build a rewarding career in the insurance industry. No prior licensing is...