Content Design Senior Associate Job at JPMorgan Chase & Co., Columbus, OH

ZGJiYW9jQkxsaGVycTNuRjhaTlhsOXZ0T0E9PQ==
  • JPMorgan Chase & Co.
  • Columbus, OH

Job Description

Job Description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Serving Operations, you will play  an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.  


Key responsibilities  

  • Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives 
  • Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience 
  • Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement 
  • Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences 
  • Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences 


Required qualifications, capabilities, and skills  

  • 3+ years of experience in content design, or equivalent  expertise in editing, and writing - with a focus on digital products and platforms  
  • Experience in creating content architectures, storytelling, and clear and concise writing 
  • Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content 
  • Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement 
  • Proficient technical literacy in content platforms and understanding their impact on user experience 
  • Adaptive learner in new financial services products and offerings 


Preferred qualifications, capabilities, and skills  

  • Experience working in complex business domains and/or large-scale enterprise environment
  • Experience working in a product-driven environment, with other user experience disciplines such as design and research.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Job Tags

Similar Jobs

Alba Wheels Up International, LLC

Customs Brokerage Entry Writer Job at Alba Wheels Up International, LLC

 ...experience in Customs brokerage, drawback processing, and enjoy working in a collaborative, fast-paced environment, wed love to hear...  ...packages for customers. Maintain and update shared Excel and Google spreadsheets to track key data for the Customs teams. Provide... 

The Kasper Group

Trim Assistant, Women's Wholesale Apparel Job at The Kasper Group

 ...for over 30 years, is known for its iconic brands and relevant womenswear designs. We're currently looking for a proactive Trim Assistant to join our team. In this role, you'll be a vital part of our production workflow, helping to bring our designs to life.... 

Sandusky Perio

Treatment Coordinator Job at Sandusky Perio

 ...Bonus potential, and annual merit reviews 401(k) Plan w/Company Match Health Savings Account (HSA) with HDHP health plans LIFE INSURANCE Basic and Supplemental Life Insurance Spouse and Child Life Insurance TIME OFF, DISABILITY AND LEAVE OF ABSENCE... 

TEGcivil Engineering

CAD Technician Job at TEGcivil Engineering

 ...Department of Transportation and company standards and project-specific requirements. iii. Coordinate with engineers and other CAD staff to incorporate design changes, as-built conditions, and redline markups into final drawing packages. iv. Assist with quantity... 

Stefanini North America and APAC

News Editor Job at Stefanini North America and APAC

Key Responsibilities: Report and write original Neurology news and feature stories based on peer-reviewed studies, conference presentations, clinical updates, and expert interviews Identify emerging trends, controversies, and practice-changing research relevant to...