Job Description

JOB SUMMARY

The Client Service Representative role provides exceptional client support with accuracy, speed, and responsiveness. This candidate will act as a key liaison between Sales, Client Success Managers, and Production teams to manage orders, approvals, and fulfillment end-to-end. Must translate client needs into seamless production and delivery, and excel independently and across teams to deliver outstanding client experiences.

• Link Client Services/Sales with Operations for daily order processing and updates
• Manage full order lifecycle: entry, confirmation, changes, tracking via ERP system
• Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for timely fulfillment
• Update WIP/dashboards; share updates with respective teams
• Follow SOPs, maintain data accuracy and quality standards
• Support Client Service management on client visits, audits, press checks
• Resolve quality issues with Production/Quality teams
• Back up team; train on SAP and tools

Qualifications:

• High School required, bachelor’s degree strongly preferred
• Minimum 2 years of order management experience in a Manufacturing, Printing, Financial, or related environment.
• Demonstrated advanced working knowledge of end-to-end client order processes across varying client types.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience with digital file navigation and document handling.
• ERP experience required; SAP strongly preferred.
• Strong organization, planning, and multitasking skills with a high attention to detail and accuracy.
• Excellent written and verbal communication skills; professional and client-oriented demeanor.
• Self-motivated and team-oriented, with a proactive approach to meeting client expectations and deadlines.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

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