Job Description

Job Title: Clinic Based Case Manager

Type: Full Time; Non-Exempt; Hourly

Work type: Onsite

Pay Range: $22.00 - $26.00 per hour

Job Summary

The Case Manager plays a vital role in supporting clients by assessing needs, developing individualized service plans, and coordinating care across multiple systems. This position involves advocacy, assisting with aftercare services post inpatient hospitalization, and connecting clients to community-based resources to promote stability and well-being. The Case Manager provides comprehensive services for individuals navigating mental health challenges, substance use disorders, intellectual disabilities, and complex social service systems such as: SSDI, Housing, Medicaid, and Medicare.

Key Responsibilities

Client Support & Advocacy

• Conduct IM CANS assessments every 6 months.
• Develop individualized treatment plans addressing social determinants of health, financial, mental/medical health, and legal needs.
• Review and update treatment plans every 90 days to reflect client progress or changes.
• Advocate for clients to access healthcare, financial, housing, and social services.

Care Coordination

• Assist clients with applications for IM-CANS, SSDI, LIHEAP, Childcare programs, and other assistance programs.
• Serve as a liaison with community agencies, healthcare providers both internal and external.
• Arrange transportation for clients to essential services and appointments as needed.

Documentation & Compliance

• Maintain accurate, confidential case files, documenting all client interactions, assessments, and follow-ups.
• Ensure compliance with organizational policies, state regulations, and legal requirements.
• Update IM CANS assessments every 6 months to ensure awareness of current client needs.
• Update treatment plans every 90 days to reflect evolving client needs.

Qualifications

Education

• Minimum of High school diploma required.

Experience

• 2 or more years of experience in case management, crisis intervention, healthcare, and/or social services.
• Experience with IM-CANS, SSDI applications, and acute mental illness preferred.

Skills & Abilities

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to build rapport and advocate for clients effectively.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong electronic documentation skills required (EHRs, Microsoft Teams, Excel, and SharePoint).
• Ability to work independently and manage multiple tasks in a dynamic environment.
• Bilingual in Spanish preferred.

Why Join Vivia Health?

✔ Lead Impactful Work – Guide a gold-standard ACT program and drive real change in Chicago

✔ Mission-Driven Team – Collaborate with passionate clinicians and visionary leaders

✔ Professional Growth – Access CEUs, clinical supervision, and leadership mentorship

✔ Supportive Culture – Inclusive, values-aligned environment where your voice matters

Details

✔ Location: Clinics and field sites across Chicago

✔ Schedule: Full-time, Monday–Friday, 9 am - 5 pm

✔ Employment Type: Full-Time, Non-Exempt

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Annual professional development stipend
• 401(k) with employer match
• Supportive, flexible workplace culture

Ready to lead a team that changes lives every day?

Join Vivia Health and help us build a more equitable, community-based mental health system—one person at a time.

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