Job Description
Assignment: RQ00419 - Business Analyst - Intermediate
Job Title: Business Analyst - Intermediate for DHS project
Requisition: RQ00419
Client: Ontario Health
Start Date: 2025-11-17
End Date: 2026-03-31
Office Location: 525 University Ave, Toronto
Department: Digital Excellence in Health
Business Days: 105.00
Location: Hybrid up to 3 days onsite, subject to change
Public Sector Experience: Required
Must Haves:
- Bachelor's degree in Business, Health Information, or related discipline (or equivalent experience)
- Minimum 7 years of experience in business process analysis, solution adoption, and change management
- Proven experience in data analysis, business intelligence, and process mapping techniques
- Demonstrated ability to manage multiple projects and deliver results under tight deadlines
- Strong knowledge of healthcare data standards and terminologies (e.g., HL7 FHIR , SNOMED CT , LOINC )
- Extensive experience in partner engagement and facilitation for digital health initiatives
- Excellent communication skills both verbal and written, and strong partner engagement skills
- Strong problem-solving, analytical thinking, and decision-making capabilities
Description
Background Information:
- As part of the refreshed digital health and data strategy, Ontario Health will make a concerted effort to leverage new and existing digital solutions, as part of a clinically led change program, to make tangible improvements to how frontline providers work and contribute to bringing joy back to clinical practice.
- Frontline providers, particularly in primary care, report administrative burden as one of the leading causes of burnout, worsening the health human resource strain, leading to more Ontarians being unattached to primary care and increasing utilization of walk-in clinics and emergency departments.
- The purpose of this request is to acquire resources with knowledge of Digital Health Standards (e.g., HL7 FHIR) to collaborate with others in delivering standards components outlined in the Digital Health Standards (DHS) Program Workplan.
Responsibilities:
- Lead business process analysis to identify, evaluate, and optimize workflows supporting strategic and operational objectives
- Prepare reports, presentations, and briefing materials to support planning, decision-making, and partner communications
- Maintain up-to-date knowledge of Ontario Health products, policies, and digital health standards to support team and interest-holder alignment
- Analyze and resolve issues related to data quality, governance, and accessibility across standards initiatives
- Conduct partner engagement to gather requirements, support adoption, and promote interoperability
- Collaborate with cross-functional teams to align standards initiatives with broader portfolio goals
- Facilitate and support committees and working groups by coordinating meetings, agendas, and decision tracking
- Develop and maintain documentation artifacts including charters, project logs, process maps, use cases, and training materials
- Work with different partners and subject matter experts from different backgrounds (clinical, business, and technical).
Desired Skills:
- Proficiency with Microsoft Products, with a preference for candidates that have experience with Microsoft based cloud tools (e.g., Microsoft Office 365)
- Proficiency in process mapping techniques and solution development lifecycle
- College/University undergraduate degree in Business, Health Information or related discipline from a recognized institution or equivalent experience
- Knowledge of Healthcare Information Systems used throughout the province of Ontario
- Knowledge of Ontario's healthcare landscape
- Ability to readily identify, assess and mitigate implementation and adoption issues
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
- A team player with a track record for meeting deadlines
Required Skills:
- Proven experience in business process analysis, workflow optimization, and documentation
- Proficiency in data analysis, business intelligence, and solution development lifecycle
- Research and analysis
- Communication and collaboration
- Partner management
Required Experience / Evaluation Criteria: 100 Points
- Minimum 7+ years of experience in business process analysis, workflow optimization, and documentation in healthcare or digital health environments.: 20 Points
- Demonstrated experience in partner/interest-holder engagement, committee facilitation, and cross-functional collaboration across clinical, business, and technical domains.: 20 Points
- Experience in developing and maintaining documentation artifacts (e.g., charters, process maps, training materials) and supporting standards governance and operational improvements.: 20 Points
- Strong knowledge and experience with healthcare data standards and terminologies (e.g., HL7 FHIR , SNOMED CT , LOINC ) and their application in digital health initiatives.: 10 Points
- Experience with data analysis, business intelligence, and solution development lifecycle.: 10 Points
- Knowledge and understanding of the standards lifecycle and the Digital Health standards landscape (Canadian/pan-Canadian, and international standards), and Digital Health initiatives in other jurisdictions (local, regional, provincial).: 10 Points
- Knowledge and strong understanding of jurisdictional electronic health record projects, interoperability services and integration with healthcare initiatives within regional healthcare organizations for clinical data repositories, and other associated healthcare information systems in use within a jurisdiction.: 10 Points
Deliverables
- The Senior Business Analyst will work collaboratively with the DHS Program on deliverables related to standards
- Facilitate stakeholder engagement and collaboration across Ontario Health and external partners
- Lead the creation and maintenance of documentation artifacts including charters, logs, workflows, use cases, and training materials
- Facilitate and support committees and working groups by coordinating agendas, meetings, and decision tracking.
- Conduct business process analysis to identify opportunities for operational and deployment improvements
- Collaborate with cross-functional teams to align standards initiatives with strategic and portfolio objectives
- Develop and maintain governance documentation and ensure compliance with standards and policies
- Prepare reports, presentations, and briefing materials to support program planning and decision-making
Additional Terms
- The term of this Engagement Assignment is 105 Business Days. The Engagement Assignment may also be extended for unused Business Days at Ontario Health's discretion.
- The resource will comply with Ontario Health policies and procedures.
- Ontario Health systems cannot be accessed from outside the province of Ontario, and Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario, without prior written approval from Ontario Health.
- Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.
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