Job Description

Requirements Gathering & Analysis:

• Engage with business users to understand operational, customer, and regulatory needs.
• Translate high-level business requirements into detailed functional and non-functional specifications.
• Facilitate workshops, interviews, and process walkthroughs with business and IT teams.

Process Mapping & Optimization:

• Document current (‘as-is’) and future (‘to-be’) processes, identifying areas for efficiency improvement.
• Support initiatives such as digital transformation, AMI (Advanced Metering Infrastructure), or customer experience enhancement.

Solution Design & Validation:

• Collaborate with architects, developers, and vendors to ensure solution alignment with business objectives.

Stakeholder Management:

• Build strong relationships with business teams, IT, and external partners.
• Manage stakeholder expectations, priorities, and dependencies.
• Communicate project updates, risks, and issues effectively.

Data & Reporting:

• Analyze operational and customer data to identify trends and insights.
• Support regulatory and performance reporting.

Desired Competencies:

• Analytical thinking, problem-solving attitude, willingness to learn project management basics.
• Good-to-have: Project management certification.

Must-Have Skills:

• Bachelor’s or Master's in Computer Science / Information Technology / Engineering (any stream, preferably with exposure to IT or systems) / Business Analytics / Information Systems / Data Analytics / Computer Applications / Project Management or related.
• Great communication skills with basic knowledge of Project Management and Jira tools.
• Ability to capture requirements from business, articulate them clearly, and write them for developer understanding.

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