Job Description

MSP Account Executive

Location : San Francisco, CA

Salary : $75k base salary + Commission

Direct Hire - FTE

The Account Executive is responsible for generating new logo Monthly Recurring Revenue (MRR) by building relationships, closing deals, and expanding market reach in the field . You will work closely with prospects to guide them through the pipeline, from initial meetings to signed agreements using our proven sales process. The Account Executive ensures a smooth sales process from discovery to close, while also building long-term client relationships for referrals. They represent the MSP at community events and collaborate with Operations for the successful handoff of closed deals. This role requires strong negotiation skills, a deep understanding of the MSP landscape, and strict adherence to established processes.

Key Responsibilities

Sales Process Mastery

• Follow a structured sales process from forming FTA to STA / Presentation and deal close
• Identify and reframe pain points to demonstrate Centarus' value
• Deliver tailored presentations with customized slide decks, involving Team Leads as needed to assist in closing deals
• Occasionally conduct meetings to introduce prospects to key team members to build rapport and confidence
• Address objections promptly and maintain momentum toward closing deals
• Close deals by aligning expectations, pricing, and results

Client Engagement and Relationship Building

• Build and maintain a Nurture 250 list for future lead nurturing
• Foster long-term relationships with clients for referrals Represent Centarus at community events (e.g., associations, chambers of commerce)

Pipeline and Relationship Management

• Keep accurate and detailed records in the company CRM, tracking all activity and maintaining comprehensive notes on prospect interactions
• Nurture the Nurture 250 list to maintain relationships with future prospects
• Build a personal referral network as well as conduct cold call dials to generate leads independently

Collaboration and Cross-Department Support

• Handoff deals to Operations via the Sales Knowledge Transfer (KT) process
• Work with Marketing to provide insights that improve lead generation campaigns
• Bring necessary team members, such as Team Leads, into the sales process for qualified opportunities while being mindful of their time
• Ensure only truly qualified prospects reach advanced stages like the STA / Presentation

General Responsibilities

• Attend and participate in weekly Department L10 Sales Meetings
• Follow all company policies and procedures
• Collaborate with all departments to ensure alignment with company goals
• Contribute to a positive, team-oriented culture

Account Executive Team Lead - Additional Responsibilities (additional Lead Stipend)

• Oversee Sales Team, Setters, and Marketing
• Report on team performance and KPIs
• Coach Sales team on calls and techniques
• Ensure team adherence to established sales processes

Core Values and Continuous Improvement

• Be a Student of the Process: Learn from both successes and mistakes, constantly seeking ways to improve
• Exemplify Core Values: Adhere to Centarus' core values and consistently follow the four laws of referability: Be on Time, Do What you Say, Finish What you Start, and Show Up On Time

Competencies

• Sales Acumen: Ability to follow a structured sales process and identify/reframe client pain points
• Communication: Strong ability to engage decision-makers in consultative conversations
• Relationship Building: Ability to build lasting relationships for referrals
• Team Collaboration: Strong collaboration with Sales Team members, Marketing, and Operations
• CRM Management: High proficiency in managing pipelines and maintaining data integrity
• Character Traits: Consistency in execution, strong business acumen, charisma, and exceptional follow-up skills

Qualifications

• Proven success in a sales role, especially in closing deals and consistently generating new logo MRR
• Strong relationship-building and communication skills
• Ability to work effectively with Setters, Marketing, and Operations teams
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

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